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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Use a customer journey...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Use a customer journey serveral times for same user

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Posted on by SteveRoh

Hi all, 

I have a contact form linked to a customer journey which sent an email to the contact who filled the form, to give him an url to access one of our hidden website. 

When the contact fill the form the first time, all is running correctly. But if the contact want to fill the form a second time to get the url again, the customer journey don't work.

I've read that a contact can interract only once with a customer journey, so my question is : is there an other solution to complete my scenario ? Or is it possible to dynamically remove the contact from the customer journey when the email has been sent ?

Thanks for your help, 

Best regards, 

Steve

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  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at

    Hi SteveRoh,

    Yes. 

    A contact will only travel through a customer journey once. 

    However, you can try to use following ways to achieve your goal:

    1.You can set up a recurring journey, which allows contacts to move through a customer journey repeated times

    https://learn.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns#set-up-a-recurring-journey 

    image

    2.You can add swimlane with same segment and steps in the same customer jpurney:

    --If we add additional swim lanes, contacts can go through each swim lane once.

    image

    3.Create another same customer journey.

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