Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Use a customer journey serveral times for same user

(0) ShareShare
ReportReport
Posted on by

Hi all, 

I have a contact form linked to a customer journey which sent an email to the contact who filled the form, to give him an url to access one of our hidden website. 

When the contact fill the form the first time, all is running correctly. But if the contact want to fill the form a second time to get the url again, the customer journey don't work.

I've read that a contact can interract only once with a customer journey, so my question is : is there an other solution to complete my scenario ? Or is it possible to dynamically remove the contact from the customer journey when the email has been sent ?

Thanks for your help, 

Best regards, 

Steve

  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Use a customer journey serveral times for same user

    Hi SteveRoh,

    Yes. 

    A contact will only travel through a customer journey once. 

    However, you can try to use following ways to achieve your goal:

    1.You can set up a recurring journey, which allows contacts to move through a customer journey repeated times

    https://learn.microsoft.com/en-us/dynamics365/marketing/customer-journeys-create-automated-campaigns#set-up-a-recurring-journey 

    image

    2.You can add swimlane with same segment and steps in the same customer jpurney:

    --If we add additional swim lanes, contacts can go through each swim lane once.

    image

    3.Create another same customer journey.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,996 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,853 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans