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Customer Balance

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Posted on by Community Member Microsoft Employee

Dear All,

On-Account, Customer Balance, Aging Report, Receivable Collection… Sometimes there is a missing transaction or payment which cause wrong account balance.

Is there any utility or maintenance tools to fix customer balance.

Regards,
Mohamad Dimashki

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TheNeos 1,335 on at

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RE: Customer Balance

Say a customer buys on account usually. One day they come in person and buy and pay this purchase.

This purchase will not be seen on account statement because is not tendered on account.

To go around this the cashier has to tender the transaction on account and then get a payment.

If a missing transaction or payment occurs you should look at how it was lost before adjusting.