Field not updating as part of Workflow

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Posted on by Community Member

Good morning everyone!

We have a workflow that updates a lookup field on the Work order form, once a case is converted into a Work Order. This field was being updated without any issues until last week. No changes were made to the system, nor the workflow.

The issue is; the field no longer automatically updates the lookup field until after the form is changed. When I convert a case into a Work Order, the lookup field is blank. But when I change the form, the field updates itself. It's almost like the form needs to refresh in order for the lookup field to be updated.

Any ideas? I've pasted a screenshot of the Workflow below. As I have said previously, the issue doesn't seem to be with the workflow itself, as it has been functioning properly until recently.

48664.Capture.JPG

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Community Member on at

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RE: Field not updating as part of Workflow

That was it.

We've never used Real Time workflows before. Great learning experience here.

Thanks for the quick replies!
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ashlega 34,477 on at

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RE: Field not updating as part of Workflow

You have to make it a real-time workflow. Otherwise, it may take some time(up to a few minutes) before the workflow actually starts.
Community Member on at

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RE: Field not updating as part of Workflow

The workflow is initiated upon record creation. Below is screenshot of the complete Process properties and the definition of the workflow as well:
Community Member on at

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RE: Field not updating as part of Workflow

Hello Pete,

Can you take a Screenshot of the entire definition of the Workflow? I mean, the entire window
ashlega 34,477 on at

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RE: Field not updating as part of Workflow

Hi Pete,

is this a real-time workflow?