In SOP we are using the Item level comments to present notes on the Order and Invoice, which represent customer specific information related specifically to this item and this sale only.
The comment we are creating is not identified by any ID - we are leaving the ID field blank - and entering up to 4 lines of text.
This information prints on the Order and Invoice but not on the Packing Slip.
We are running V10 - Microsoft Dynamics GP and the Order / Invoice and Packing Slip are all modified. The notes print on all unmodified - except packing slip - as well as the modified version. This is the same action for all levels of user from SA to ENTRY level staff.
Hope I have provided enough information to allow someone to assist me with this challenge.
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