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Sales order agent is showing the item as not available

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Posted on by Ramkishor reddy

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Hello Everyone,

In Business Central the Sales Order Agent is reporting that an item is not available, even though the Item Availability page shows sufficient quantity in stock.

I have verified the following:

1. Item Availability page shows the correct on-hand quantity

2. Inventory is available for the item

However, when the Sales Order Agent processes the request, it still returns a message indicating the item is out of stock.

Has anyone encountered this issue before?

Any guidance would be appreciated.

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Dynamics 365 Business Central

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RockwithNav 9,113 Super User 2026 Season 1 on at

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Verify once that its not reserved or scheduled for somewhere else.

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OussamaSabbouh 16,074 Super User 2026 Season 1 on at

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Hello,

The Sales Order Agent checks ATP availability, not just on-hand stock. It considers location, shipment date, and reservations, so an item can look available on the Item Availability page but still be unavailable to the agent. This is expected behavior.

Regards,

Oussama Sabbouh

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Pallavi Phade 5,622 Super User 2026 Season 1 on at

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Namaste @Ramkishor reddy

Can you create manually sales order using the same item and check the preview posting whether it mentions insufficeint stock or not

Check below parameters

1) Item Location wise Stock

2) Item Location wise reservation

Regards

Pallavi Phade

www.linkedin.com/in/pallaviphade131116

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YUN ZHU 100,974 Super User 2026 Season 1 on at

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Hi, hope the following helps.

https://learn.microsoft.com/en-us/dynamics365/business-central/sales-order-agent-setup?toc=%2Fdynamics365%2Fbusiness-central%2Ftoc.json&tabs=inquiries%2Csoaconfig#configure-and-activate-sales-order-agent

Thanks.

ZHU

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Ramkishor reddy 320 on at

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@RockwithNav

I checked there or no reservations for the item. Attached the image for confirmation.

Regards,

Kishor

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Ramkishor reddy 320 on at

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Thanks for the response @OussamaSabbouh .

Coming to shipment date, the item is almost availabe in all the dates. Here is the image for your reference.

Coming to the location that item is present at only one location. And I tagged that location for the customer. Here are the images for your reference.

Regards

Kishor

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