Approve Email in D365 CRM

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When i test & enable mailbox in email configuration>Mailbox they give a error "Email won't be processed for this mailbox until the email address of the mailbox is approved by an Office 365 administrator. For more information, contact your system administrator."

After Approve Mail from System Admin they give a same error again "Email won't be processed for this mailbox until the email address of the mailbox is approved by an Office 365 administrator. For more information, contact your system administrator." , Thats why i can't configure email configuration.

Please give me suggestion "how to approve mail of another method and how to configure email configuration in D365 CRM"

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Ryan Maclean 3,070 on at

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You need to be an Office 365 Global Admin, or a Dynamics 365 Service Admin. Note, this is not the same as having a system admin security role.

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Community Member on at

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Hi,

The email should be approuved by an office365 administrator.

For configuration:

You will need to set up and configure the email settings and mailbox in Dynamics 365.

Assuming the mailbox will belong to a user in CRM - Maybe CRM user or a Queue.

Enable and test the mailbox.

Set Sync of Incoming emails / Appointments / Contacts / Tasks to None.

The steps are below.

technet.microsoft.com/.../mt703269.aspx

Regards,

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Community Member on at

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Yeaa i have both accounts global admin or service admin,I try this both account approve mail after that they give a same error"Email won't be processed for this mailbox until the email address of the mailbox is approved by an Office 365 administrator. For more information, contact your system administrator"

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Community Member on at

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Hi,

i setup the configuration and apply the mail box setting ,approve the mail when i test and enable they give the same error"Email won't be processed for this mailbox until the email address of the mailbox is approved by an Office 365 administrator. For more information, contact your system administrator"

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Karsten Wirl 4,477 on at

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Hello.

Please pay attention to the following link:

support.microsoft.com/.../mailbox-requires-an-approval-by-an-office-365-administrator

Kind regards

Karsten

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EmployeeOcta 6 on at

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Hello Karsten,

Can you confirm if we need to have only Global Admin Role only to approve the email, isn't there any other way to do it?

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