Problem with Email Router after Migrated to Office365

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Posted on by triangular

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We are on CRM 2016 on premise, using the email router so that emails coming in a certain mailboxes in Exchange are created as CRM activities. Emails from those mailboxes are directed into a Forward Mailbox which then create the CRM activities. This process has been working well until the Forward Mailbox accidentally got migrated into Office 365. We have moved back the Forward Mailbox back to our on-premise Exchange. However, emails don't get created into CRM anymore, even after restarting the CRM Email Router service.

We don't see any error messages regarding to Email Router in event viewer, or from CRM tracing.

Any suggestion? Thanks in advance.

-tri

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