web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Where has the If/Then Branch option for Segment gone?

(0) ShareShare
ReportReport
Posted on by

Dynamics_2D00_Issue1.PNG

Hi all, has anyone else noticed this change?  The Real Time Marketing "If/Then" branch used to provide two options:

1). Based on a segment.

2). When a trigger is activated.

Anyone know where it has gone, if this is a bug and when it will be back as an option - I need this for a journey I am designing and it really doesn't help when things randomly disappear!

I have the same question (0)
  • Suggested answer
    Haig Liu Profile Picture
    Microsoft Employee on at

    Hi D365_Newbie,

    The if-then branch seems to have only “A trigger is activated” as an option, both in my environment and in the Microsoft documentation.

    It is recommended that you use Attribute branch to do this: https://learn.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-tile-reference#branching-the-customer-journey

    pastedimage1668492296260v1.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 151 Super User 2026 Season 1

#2
Jimmy Passeti Profile Picture

Jimmy Passeti 51 Most Valuable Professional

#3
NeerajPawar Profile Picture

NeerajPawar 42

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans