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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Where can i find the M...
Customer experience | Sales, Customer Insights,...
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Where can i find the Marketing Emails being stored in Dynamics before sending through Customer Journey

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Posted on by Samit Senapati 125

Hi All,

I have an application where i need to send the email content as a parameter to API. But, how and where to locate the Marketing emails being stores in Dynamics before it sends to the Customer from Customer Journey. If i am able to know this information, i could easily write a custom logic to get the email content. As per my research so far it seems the emails aren't stored in Dynamics.

Please help in this regard and let me know if anything has any idea on this or suggestion or has done some research on this. Awaiting for a positive response.

Regards,

Samit

  • Samit Senapati Profile Picture
    Samit Senapati 125 on at
    RE: Where can i find the Marketing Emails being stored in Dynamics before sending through Customer Journey

    Hi Protim,

    Thanks for your help. My issue is related to Marketing emails which get sent out from Dynamics. During this operation, it doesn't use the dynamics OOB Email entity which i could able to get the details with SDK call. Rather marketing emails get sent out separately which i need to retrieve and track. If you came across this scenarios then please let me know.

    Regards,

    Samit

  • Suggested answer
    protc Profile Picture
    protc on at
    RE: Where can i find the Marketing Emails being stored in Dynamics before sending through Customer Journey

    Hi Samit,

    Thank you for your query.

    I believe you should be able to query the Email entity to get the content as you need,

    Please see this article to understand the email entity: docs.microsoft.com/.../email

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