Microsoft Dynamics CRM (Archived)

Active stage is not on 'Lead' entity.

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Posted on by Arun Potti

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Facing this issue, when Qualifying a Lead. Any idea to resolve this?

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Michel Gueli 982 on at

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Could you be more specific?

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Community Member on at

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Pretty sure this is an undocumented and unresolved bug in the 365 update.

To fix this, try opening advanced find and look for an entity with the same name as the Business Process Flow you're currently using, for example an entity named "Lead to Opportunity Sales Process" if that is the BP Flow you're having troubles with. Choose that Entity, then click edit columns and add all of the columns to the view so you can locate your related record (see the Lead column). You should see a column named Active stage and probably that stage is for the Opportunity and not the Lead. This can happen if you delete the opportunity and then reactivate the lead. You can just delete this business process flow record and then you should resolve this issue.

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PradeepKumarPeri 70 on at

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Is this a product on the product?

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Braccialle 260 on at

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Hi,

A client has just had this issue. The Lead was reactivated after it was disqualified and the opportunity had been deleted.

Here is log file below:-

<s:Envelope xmlns:s="schemas.xmlsoap.org/.../envelope"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xmlns:xml="www.w3.org/.../namespace" xml:lang="en-US">Active stage is not on 'Lead' entity.</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts"><ActivityId>2ac9b2b7-1633-47a3-af0b-eea9977acf56</ActivityId><ErrorCode>-2147220970</ErrorCode><ErrorDetails /><Message>Active stage is not on 'Lead' entity.</Message><Timestamp>2017-07-13T08:32:24.0542586Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><InnerFault><ActivityId>2ac9b2b7-1633-47a3-af0b-eea9977acf56</ActivityId><ErrorCode>-2147220970</ErrorCode><ErrorDetails /><Message>Active stage is not on 'Lead' entity.</Message><Timestamp>2017-07-13T08:32:24.0542586Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><InnerFault xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><OriginalException xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><TraceText xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /></InnerFault><OriginalException xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /><TraceText xmlns:i="www.w3.org/.../XMLSchema-instance" i:nil="true" /></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>

I notice on this lead under the Business Process Bar far right next to Leads to Opportunities Process it showed Active with green arrow. Select Active button which will then refresh and appear as next. Now you can qualify lead.

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Community Member on at

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Hi Scott, Great workaround for this, Ive experienced this very problem on my CRM just now, or it has just been highlighted to me by the sales team. If the only way around this is to delete the opportunity it will mean losing the data from the opportunity then, something my sales guys dont want. Any other suggestions on how to correct this?

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nesh 37 on at

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error could occur if a lead is qualified already and re-activated
or
can happen if you delete the opportunity and then reactivate the lead.

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Soft-Pro 5 on at

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Worked like a charm, Thanks :)

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