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Finance | Project Operations, Human Resources, ...
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Error while accessing workspace

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Posted on by 6,609

Hello:

I just came across this issue when accessing a workspace on F&O. Initially a popup indicates "menu item with name... could not be opened", and the action center message shows "The length of the filter value exceeds the limit." I've checked our code repository; all indication shows we have all the necessary components defined. And I should mention this workspace was working, and we just pushed code, but none of that code impacted any of the workspace objects. Hoping someone has come across this issue and can shed some light. Thank you!

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  • André Arnaud de Calavon Profile Picture
    301,069 Super User 2025 Season 2 on at

    Hi ichiban,

    There might be some part of your customizations which actually causes this issue. I have seen issues where e.g. forms couldn't be opened because of a mistake in a custom data entity which was not related to that form. While starting the application and open some forms, some caching is triggered which would then also hit your customization.

    Does your customization maintains e.g. filter values which could be too lengthy due to more data in a specific environment compared to a development environment.

  • bankk Profile Picture
    6,609 on at

    Hi Andre,

    To be honest, I'm not familiar with the details of the custom workspace and haven't looked into the components yet. I'm not all that familiar with workspaces as I've not built one before, but this might be the best time as any. I was hoping some 'refresh' was necessary much like with data entities.

    Thank you!

  • André Arnaud de Calavon Profile Picture
    301,069 Super User 2025 Season 2 on at

    Hi Ichiban,

    Unfortunately, we can't help if we don't know the exact details of the customization. If this is a production environment, you can restore the database on another instance and start debugging if you can reproduce the issue.

  • markmj Profile Picture
    584 on at

    Did you ever figure this out. I have the same issue

  • Komi Siabi Profile Picture
    13,107 Most Valuable Professional on at

    Hello Mark, 

    Give us more details about the error. 

    What workspace are you trying to access ?

  • markmj Profile Picture
    584 on at
    [quote user="Komi Siabi"]

    Hello Mark, 

    Give us more details about the error. 

    What workspace are you trying to access ?

    [/quote]

    Master planning: the message says

    The menu item with name reqcreateplanworkspace could not be opened.

  • André Arnaud de Calavon Profile Picture
    301,069 Super User 2025 Season 2 on at

    Hi Mark,

    Are there more error details in the action center? Did it work correctly before? If so, what got changed in between?

  • Deepak Agarwal Profile Picture
    8,602 on at

    If its non production environment, Can you pl give a try to reset usages data for the user. Do not reset for all user, try it your user only.

  • markmj Profile Picture
    584 on at

    Thanks for suggestion, but it didn't fix it

  • Juke Profile Picture
    7 on at

    Hi,

    We ran into the same issue for the Invoicing workspace. 

    There seems to be a hard limit for the length of these filter values of 20 characters.

    We have extended the VendAccount datatype to 30 characters in our model, and the SysFilterValueTypeFactory class does a check if the extended type length does not exceed that of the SysFilterItemValueString edt, which is 20.

    I think this can be resolved either by decreasing the edt length to 20 or creating an extension on SysFilterItemValueString Edt with the desired length.

    However i do not know if option 2 does more harm than good, i havent looked into this that far.

    Regards,

    Jouke

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