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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Ticket Key Error
Microsoft Dynamics CRM (Archived)

CRM Ticket Key Error

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Posted on by Rajeev320 100

Can anybody know why the CRM Ticket Key error will occur. As I can see in the event viewer the issue is occurring frequently in all of the servers. I referred some of the blogs by running Microsoft.Crm.Tools.WRPCKeyRenewal.exe /R resolved the issue.

But I want to know what are all the consequences if we run the above exe and why the above issue will occur?

please help me in this.

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  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at
    RE: CRM Ticket Key Error

    Hi Matthias Back,

    Did you try the method in the article I posted?

  • Community Member Profile Picture
    Community Member on at
    RE: CRM Ticket Key Error

    Hi,

    did anyone found a solution for it?

    regards

    Matthias

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at
    RE: CRM Ticket Key Error

    Hi everyone,

    This issue occurs when key renewal fails due to an issue with the asynchronous maintenance job service. This article covers a method of resolving this problem. If you are still having issues, I recommend raising a support case with Microsoft.

  • Community Member Profile Picture
    Community Member on at
    RE: CRM Ticket Key Error

    Did you find a solution for this?

  • Community Member Profile Picture
    Community Member on at
    RE: CRM Ticket Key Error

    Hi All,
    I have similar problem.
    Our on prem CRM 2016 servers  are logging the following event  constantly and i am not able to resolve it. Event if i cleaned up the expired key when the new one is created after 24hrs the old one still remains.

    --------------------------------Error logged--------------------------------------------------------------

    The current active key (KeyType : CrmTicketKey) is expired. This may indicate that a key is not being regenerated correctly. Current Active Key : CrmKey(Id: xxxx-xx, ScaleGroupId:00000000-0000-0000-0000-000000000000, KeyType:CrmTicketKey, Expired:True, ValidOn:04/13/2018 04:17:56, ExpiresOn:04/15/2018 04:17:56, CreatedOn:04/13/2018 04:17:56, CreatedBy:TKOKEB\svc.crm.async. Key Setting : CrmKeySetting(Id:15f469b3-5f58-4b3d-a539-6b0e9d23a67c, KeyType:CrmTicketKey, KeyLength:128, KeyGenerationInterval:24, KeyTimeToLive:48, CryptoTimeToLive:24, Algorithm:HMACSHA256, ArchiveLength:1, Enabled:True, ActiveKeys:[ScaleGroupId=00000000-0000-0000-0000-000000000000,ActiveKeyId=xxxxxxxxxxxxxx])

    ----------------------------------------------------------------------------------------------------------------

    I have tried the following based on suggestions from different blogs 

    - Deleted the expired CRMTicketkey referenced in  from the CONFIG DB  CrmKeyProperties and  CRMkey Tables
    - Microsoft.Crm.Tools.WRPCKeyRenewal.exe /R
    - Restarted the async & async maintenace service
    - Restarted the Monitoring service
    - Did iis reset

    Referred the following blogs

    community.dynamics.com/.../152320
    community.dynamics.com/.../244268
    mscrmrocks.blogspot.com/.../mscrmkeygenerator-expired-key.html

    But no solution

    Can some one from Microsoft please give us a concrete solution on this

    Thanks

    TMK

  • Community Member Profile Picture
    Community Member on at
    RE: CRM Ticket Key Error

    That may be an issue with false error reporting with Monitoring Service. I've been restarting the Monitoring service and errors stop for 24+ hrs. What's interesting is that according to the database tables, regarding CRMTicketKey, keys are being regenerated/dates updated, but for some reason the Monitoring service does not reference the new data until restarted. This all started after upgrading on prem 2016 to 2.2

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