Dynamics Community Forum Thread Details

Workflow Changing Status of Case to Completed now fails Wave Preview Release 2 2024

We have just applied the latest wave release to a test environment and now workflows that use the workflow step Change record status to: Case Completed, now fail with the following error. Has anyone else spotted this problem? Using the Case Resolve feature does work but we don't use that method to close our cases down due to how we have customised our Dynamics environments.

I have discovered if you run a workflow with this step as Synchronous it works but as Asynchronous it fails.

Plugin Trace:

[Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.SetState]
[SetStateStep1: Complete Case]

   [Microsoft.Dynamics.Service.Plugins: Microsoft.Dynamics.Service.Plugins.MainOperationIncidentClose]
   [5d0af808-39e9-e611-80e6-00155db32b08: Main operation of Incident closing]
   Entered Microsoft.Dynamics.Service.Plugins.MainOperationIncidentClose.Execute(), Correlation Id: 0fcc507b-e4f2-4d6d-b186-f26c99f3c0df, Initiating User: 6e3c0f88-52e5-40b9-b7e6-f8a4c8dccd33
   Exiting Microsoft.Dynamics.Service.Plugins.MainOperationIncidentClose.Execute(), Correlation Id: 0fcc507b-e4f2-4d6d-b186-f26c99f3c0df, Initiating User: 6e3c0f88-52e5-40b9-b7e6-f8a4c8dccd33

Error Message:

System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: An unexpected error occurred. (Fault Detail is equal to Exception details:
ErrorCode: 0x80040216
Message: An unexpected error occurred.
TimeStamp: 2024-08-09T07:52:54.3675077Z
--
Exception details:
ErrorCode: 0x80040216
Message: System.ArgumentNullException: Value cannot be null.
Parameter name: logger
TimeStamp: 2024-08-09T07:52:54.3675077Z
--
).

Categories:

Case Management

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