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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Business Required Fiel...
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Business Required Field cleared upon Record Save

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Posted on by nwebber 93
Hey everyone,
 
So this is a weird one. We have an Optionset field which is set as Business Required for our Contact entity. However, whenever someone creates a New Contact, fills out that field, and then saves the form, the field clears itself out and is blank the next time they go into the record. I have pulled up the Audit log for several records that I created as a test, and nowhere does it state any kind of workflow or business process that clears the field, it simply never records it in the first place. Any ideas?
 
Thanks,
Nathaniel
  • Inogic Profile Picture
    Inogic 408 on at
    Business Required Field cleared upon Record Save
    Hi,
     
    We think there might be there  Power Automate Flow which maybe be triggers when Contact record created and might set the required option set field as blank.
     
    Could you please check if there's any such Power automate?
     
    Thanks!

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  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Business Required Field cleared upon Record Save
    Hi,
     
    Could there be some custom JavaScript  running when the form is saved or loaded that are causing this issue.
     
    Best Regards,
    Dengliang Li
     
     
     

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