web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Business Required Fiel...
Customer experience | Sales, Customer Insights,...
Unanswered

Business Required Field cleared upon Record Save

(0) ShareShare
ReportReport
Posted on by nwebber 93
Hey everyone,
 
So this is a weird one. We have an Optionset field which is set as Business Required for our Contact entity. However, whenever someone creates a New Contact, fills out that field, and then saves the form, the field clears itself out and is blank the next time they go into the record. I have pulled up the Audit log for several records that I created as a test, and nowhere does it state any kind of workflow or business process that clears the field, it simply never records it in the first place. Any ideas?
 
Thanks,
Nathaniel
I have the same question (0)
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    Could there be some custom JavaScript  running when the form is saved or loaded that are causing this issue.
     
    Best Regards,
    Dengliang Li
     
     
     
  • Inogic Profile Picture
    Inogic 756 on at
    Hi,
     
    We think there might be there  Power Automate Flow which maybe be triggers when Contact record created and might set the required option set field as blank.
     
    Could you please check if there's any such Power automate?
     
    Thanks!

    Inogic Professional Services

    An expert technical extension for your techno-functional business needs

    Power Platform/Dynamics 365 CRM

    Drop an email at     crm@inogic.com

    Service:  http://www.inogic.com/services/  

    Power Platform/Dynamics 365 CRM Tips and Tricks:  http://www.inogic.com/blog/

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
11manish Profile Picture

11manish 165

#2
ManoVerse Profile Picture

ManoVerse 156 Super User 2026 Season 1

#3
Zhilan Profile Picture

Zhilan 49

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans