Hi There, I posted a few invoice payments to AR and reconciliated the bank statement. Now, I just noticed that the invoice payments didn't reach to GL and AR Aging. What can I do to fix the problem? Thank you in advance for your suggestions.
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Dora, if the transactions posted to the GL but they don't show in Account Inquiry my first question would be, are we sure they posted to the correct account and in the correct period/year? The fact that you can't find posted transactions in either AR or GL really leads me to suspect that either they didn't actually post (most likely scenario) or that they were subesequently deleted from the database (not so likely).
If you haven't yet, I would check Batch Recovery to see if the transactions are sitting there, unposted.
Thank you, Frank again for your help. I just did more researches and found the payments were applied correctly in AR and posted all the way to GL but they just don't show up in the GL acccounts and AR Aging. How can I fix them? Thanks.
Is there a resulting GL batch that needs to be posted? Were the payments applied to specific invoices or left unapplied?
Thank you, Frank. The payment batch was posted and I did finish the bank reconciliation for the period.
Are the payments sitting in an unposted batch?
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