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Microsoft Dynamics CRM (Archived)

CRM Mobility 2016 - Data Storage Location and Encryption

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Need clarification on the following: 

How does the Mobile app store and encrypt data?  Specifically, need to understand what data is stored locally on a user’s mobile device (i.e. enabling offline capabilities) and how/which data is encrypted.

 

From what I've learned thus far, the DB for Outlook Offline is a full blown CRM server. However the architecture for the mobile client is different as there’s only  the local DB on the client due to obvious compute power and storage limitations inherent in the mobile device. All the changes in mobile go into the Offline queue on the local DB on the device and then are uploaded when you sync your device once back online. 

Need more details however on what is actually stored on the device and how is the data encrypted. 

Thanks 

 

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  • Community Member Profile Picture
    on at

    Hi,

    when we're talking about offline capabilities of Microsoft's mobile app, we're talking about caching of viewed records and drafts you can create when disconnected. These, as far as I know, are not encrypted. Microsoft confirms "Cached data is not encrypted. You can use BitLocker to encrypt the entire hard drive on a Windows 8 or Windows 10 device" www.microsoft.com/.../secure-your-mobile-data-with-microsoft-dynamics-crm-for-good.aspx

    And according to this site msdn.microsoft.com/.../dn481562.aspx "Microsoft Dynamics CRM 2016 uses standard Microsoft SQL Server cell level encryption for a set of default entity attributes that contain sensitive information, such as user names and email passwords"

    Hope this helps.

    If you're looking for a more secure mobile option, my advice is to take a look at Resco Mobile CRM http://www.resco.net/ - it encrypts the local database using AES128, plus offers advanced MAM tools (remote wipe, lock).

    More info here www.resco.net/.../RescoMobileCRM-Security.pdf

    and here www.resco.net/.../RescoMobileCRMSecurity.pdf

    Zuzana

  • kelacro Profile Picture
    on at

    thanks Zuzana. This is very helpful.

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