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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamic Content within...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Dynamic Content within the E-Mail sender

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Posted on by mneumayer 641

Dear community,

I know that I am able to have my own e-mail address as sender (via domain authentification), but is it possible to add dynamic content before the domain e.g. {contact]@xxx.com? 

Objective: To get more personal with customers ==> e.g (Key Account Manager)@xxx.com

Thanks in advance.

I have the same question (1)
  • Suggested answer
    Shiho Fujita Profile Picture
    Shiho Fujita on at

    Sorry, could you please tell me details.

  • d_radulova Profile Picture
    d_radulova 2 User Group Leader on at

    mneumayer,

    you will need to help us a bit more with the use case here? What are we trying to achieve and why?

    Thanks,

    -DD

  • BJ-12091556-0 Profile Picture
    BJ-12091556-0 2 on at
    I'm having the same issue. What is sounds like they want is to have the email come from a user or owner associated with an individual record. For example:
     
    Contact 1 record is assigned to Jane Doe
    Contact 2 record is assigned to John Doe. 
     
    Jane and John are account managers, reps, etc and are owners of records in D365.
     
    If I have one journey or email that should go to Contact 1 and 2. How can we have it pull from that record in D365 so the user receives the email from Jane or John respectively?

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