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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2011 (on premise) ...
Microsoft Dynamics CRM (Archived)

CRM 2011 (on premise) Rollup 12 broken Service Calendar

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Posted on by Gavin Young

We have noticed that the service calendar is not working since applying Rollup 12 in our on premise edition of CRM 2011.

The service calendar no longer displays the resource or user names on the left hand side of the calendar which makes it unusable. Would appreciate any thoughts on fixing this.

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I have the same question (0)
  • AaronRic Profile Picture
    AaronRic 10,035 on at

    Hi Gavin,

    I applied Update Rollup 12 as well; however, I do not see the same results. Can you take a screenshot and provide that here?

  • Verified answer
    Gavin Young Profile Picture
    Gavin Young on at

    Microsoft support came back to us with the fix. Uninstal Rollup 12 then reinstal but using the manual download file instead of Windows Update.  This fixed the issue.

  • Josh Zhang Profile Picture
    Josh Zhang 50 on at

    I have same issue. Calendar does not show anything.

    I checked server Event view. every time I load calendar, the error message is generate on event view, like:

    - <Event xmlns="schemas.microsoft.com/.../event">

    - <System>

     <Provider Name="Windows Error Reporting" />

     <EventID Qualifiers="0">1001</EventID>

     <Level>4</Level>

     <Task>0</Task>

     <Keywords>0x80000000000000</Keywords>

     <TimeCreated SystemTime="2013-03-20T17:02:13.000000000Z" />

     <EventRecordID>595751</EventRecordID>

     <Channel>Application</Channel>

     <Computer>crm.contoso.com</Computer>

     <Security />

     </System>

    - <EventData>

     <Data />

     <Data>0</Data>

     <Data>CRMmanaged2</Data>

     <Data>Not available</Data>

     <Data>0</Data>

     <Data>5.0.9900.1010</Data>

     <Data>w3wp</Data>

     <Data>Microsoft.Crm.Application.Pages</Data>

     <Data>HttpParseException</Data>

     <Data>Unknown</Data>

     <Data>0</Data>

     <Data />

     <Data />

     <Data />

     <Data />

     <Data>C:\Windows\Temp\CRMmanaged2Info-100213.txt</Data>

     <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_5.0.9900.1010_dbc5993efc65b8322f6aa9111dc99d449bf0da_cab_24c285cf</Data>

     <Data />

     <Data>0</Data>

     <Data>e8dd5412-917f-11e2-8b3d-0050568f02ea</Data>

     <Data>4</Data>

     </EventData>

     </Event>

  • Josh Zhang Profile Picture
    Josh Zhang 50 on at

    I used downloaded file to rollup. Still problem

  • Josh Zhang Profile Picture
    Josh Zhang 50 on at

    the detail error message in C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_5.0.9900.1010_dbc5993efc65b8322f6aa9111dc99d449bf0da_cab_24c285cf\CRMmanaged2Info-100213.txt

    Exception generated at: 20/03/2013 10:02:13 AM

    Error Type: System.Web.HttpParseException

    Error Message: The base class includes the field 'CreateServiceActivityRow', but its type (System.Web.UI.HtmlControls.HtmlGenericControl) is not compatible with the type of control (System.Web.UI.HtmlControls.HtmlTableRow).

    Error Stack Trace:

    at AssemblyBuilder.AddBuildProvider(BuildProvider buildProvider)  ilOffset = 0x11B

    at BuildProvidersCompiler.ProcessBuildProviders()  ilOffset = 0x1B0

    at BuildProvidersCompiler.PerformBuild()  ilOffset = 0x6

    at BuildManager.CompileWebFile(VirtualPath virtualPath)  ilOffset = 0xB1

    at BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)  ilOffset = 0xF1

    at BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)  ilOffset = 0x19

    at BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean throwIfNotFound)  ilOffset = 0x31

    at BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp)  ilOffset = 0x9

    at PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)  ilOffset = 0x12

    at HttpApplication.MapHttpHandler(HttpContext context, String requestType, VirtualPath path, String pathTranslated, Boolean useAppConfig)  ilOffset = 0x7D

    at MapHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()  ilOffset = 0x49

    at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)  ilOffset = 0x3C

    InnerException:

    Error Type: System.Web.HttpParseException

    Error Message: The base class includes the field 'CreateServiceActivityRow', but its type (System.Web.UI.HtmlControls.HtmlGenericControl) is not compatible with the type of control (System.Web.UI.HtmlControls.HtmlTableRow).

    Error Stack Trace:

    at BaseTemplateCodeDomTreeGenerator.BuildFieldDeclaration(ControlBuilder builder)  ilOffset = 0x7F

    at BaseTemplateCodeDomTreeGenerator.BuildSourceDataTreeFromBuilder(ControlBuilder builder, Boolean fInTemplate, Boolean topLevelControlInTemplate, PropertyEntry pse)  ilOffset = 0x1A1

    at BaseTemplateCodeDomTreeGenerator.BuildSourceDataTreeFromBuilder(ControlBuilder builder, Boolean fInTemplate, Boolean topLevelControlInTemplate, PropertyEntry pse)  ilOffset = 0xA9

    at TemplateControlCodeDomTreeGenerator.BuildMiscClassMembers()  ilOffset = 0x2E

    at PageCodeDomTreeGenerator.BuildMiscClassMembers()  ilOffset = 0x6

    at BaseCodeDomTreeGenerator.BuildSourceDataTree()  ilOffset = 0x347

    at BaseCodeDomTreeGenerator.GetCodeDomTree(CodeDomProvider codeDomProvider, StringResourceBuilder stringResourceBuilder, VirtualPath virtualPath)  ilOffset = 0x15

    at BaseTemplateBuildProvider.GenerateCode(AssemblyBuilder assemblyBuilder)  ilOffset = 0x33

    at AssemblyBuilder.AddBuildProvider(BuildProvider buildProvider)  ilOffset = 0x58

    Stack Frame:

    at EventHandler.Invoke(Object sender, EventArgs e)  ilOffset = 0xFFFFFFFF

    at HttpApplication.RaiseOnError()  ilOffset = 0x26

    at ApplicationStepManager.ResumeSteps(Exception error)  ilOffset = 0x82

    at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)  ilOffset = 0x5C

    at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)  ilOffset = 0xFC

    at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)  ilOffset = 0x45

    Exception Data:

    1: Key type: System.String, value: ASPIMPERSONATING

    1: Value type: System.String, value:

  • Josh Zhang Profile Picture
    Josh Zhang 50 on at

    how to uninstall rollup 12

  • Josh Zhang Profile Picture
    Josh Zhang 50 on at

    I did uninstall rollup 12, and reinstall it. it works.

    But when I install rollup 12 on another server. I got new problem.

    The calendar is very samll.

    and I can't uninstall rollup12 from server. It always requires Server.msi file to uninstall.

  • Suggested answer
    Gavin Young Profile Picture
    Gavin Young on at

    Is this a production server? If it isn't you might be best trying a fresh install. If it is a production server then follow these steps:

    1. Backup your CRM database.

    2. Install CRM onto a new clean server (make sure all Windows updates are installed)

    3. Restore the database backup to the new server

    4. Redeploy the CRM database as a new CRM organization by using the CRM deployment wizard.

    For more information use the CRM 2011 Implementation Guide (here: www.microsoft.com/.../details.aspx)

    Also before you do this check you have not got scripts that are not Rollup 12 compatibile.

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