QR codes for event registration are different than registration ID

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Posted on by Nikki G.

I'm still in the process of implementing Customer Insights - Journeys. In my test real-time marketing event, a QR code gets created for an event registration. However, the QR data contains a plus sign where there should be a space. For example, the registration ID is ER 6XDGKE5EHJVPEDGB6VQGX2AU7H but the data contained in the QR code is ER+6XDGKE5EHJVPEDGB6VQGX2AU7H. Attempting to look up the value in the QR code of course returns nothing, since ER+6XDGKE5EHJVPEDGB6VQGX2AU7H doesn't exist. Is this perhaps a known bug, or is there a workaround?

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Dengliang Li Microsoft Employee on at

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QR codes for event registration are different than registration ID

Hi,

I encountered the same situation as you.

Both the Registration ID and the QR Code are automatically generated when the registration record is created. The QR code is directly associated with the unique registration ID.
This should be due to product design.

Best Regards,
Dengliang Li

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Nikki G. 14 on at

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QR codes for event registration are different than registration ID

Thanks, glad to hear I'm not the only one. I'm kind of wondering what the point of the QR code is if scanning it does nothing useful :-D

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Megan V. Walker 1,810 Most Valuable Professional on at

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QR codes for event registration are different than registration ID

Hi Nikki,

I guess it depends how you are doing it and what you are trying to achieve. And if you are using Outbound or Realtime.

In Realtime, ff you want to send the QR Code via an email in a Journey, add the QR code then use the Link to Event registration code option that you will find available. You can either do that for a specific event, or do it dynamically using the Event Registration trigger.

Then when someone gets the email and shows the QR Code from the email, you can use the D365 Mobile App, and go to the Event, then the Check In section and pick New Check-in.

Assuming your mobile device has allowed access to the camera from the D365 Mobile App, you can then scan the code.

Finally, this should find the Event Registration record and check them in.

If it's not working for you, maybe share more details about what you have tried and which part hasn't worked?

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Nikki G. 14 on at

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QR codes for event registration are different than registration ID

@meganvwalker, being able to create a new check-in from the app was the piece that I was missing! I hadn't gotten that deep into it. Thanks!

Sort of off topic, but do you know if there's a way in the app to scan for a check out time? Some of our events are for professional education credit, so it's important to track the amount of time attended.

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CU13051059-1 2 on at

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QR codes for event registration are different than registration ID

meganvwalker I have created an event named Summer party when I tested it and registered on it . The registration page does not show QR code but everyone is saying that it gets generated automatically but in my case it is not , If anybody know how to generate it then do let me know and i want to send email containing their unique QR code to the people who has registered on the event how can i do that . here is the screenshot of registered account on my event .

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