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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2016 Web API creat...
Microsoft Dynamics CRM (Archived)

CRM 2016 Web API create contacts receiving 500 error

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Posted on by Community Member Microsoft Employee

I am new to CRM 2016 Web API.

I am trying to create a new contact record, but got 

“The remote server returned an error: (500) Internal Server Error.”

Hard to debug without detailed error.

Following is the Json I am sending out:

{
"contactid":"2ce32e4d-29a0-424a-96c6-3a0359276612",
"parentcustomerid_account@odata.bind":"\/accounts(78D3E1AD-CF14-48D3-8E8D-1178C52B510C)",
"firstname":"TestFirstName",
"lastname":"TestLastName",
"jobtitle":"Software Design Engineer",
"address1_city":"Redmond",
"address1_country":"USA",
"address1_postalcode":"98052",
"address1_stateorprovince":"WA",
"telephone1":"425-123-4567",
"emailaddress1":"test@APITest.com",
"statecode":0
}

Anyone knows what is wrong?

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM 2016 Web API create contacts receiving 500 error

    Some suggestions:


    1:
    ________
    Make sure you remove the CURLY BRACKETS on the ID.

    //Something like:
var objectId = Xrm.Page.data.entity.getId().replace('{', '').replace('}', '');

    2:
    ________

    I'm not sure about this one but maybe use:

    THIS:

    var note = Object();
note["notetext"] = "Test text"
note["subject"] = "Test subject";
note["filename"] = "filename.txt";


    INSTEAD OF:

    var note = {};
note.notetext = "Test text"
note.subject = "Test subject";
note.filename = "filename.txt";


    3:

    Check for errors in the developer tools console.

    4:

    You might have a try catch handler or error callback handler that could give you more information.

  • Suggested answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: CRM 2016 Web API create contacts receiving 500 error

    I am not sure what is the issue just assuming could please download the data import template, you will get the minimum required field from there and try once .

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM 2016 Web API create contacts receiving 500 error

    I can create other entities like Account, Task with no issue.

    But some other entities like Contacts, I am receiving 500 error, which is too generic to debug.

    Got stuck for 2 days...

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM 2016 Web API create contacts receiving 500 error

    Tried to just set firstName lastName, still got the 500 error. Is there a way to get the detailed error? 500 is too generic to debug.

  • Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: CRM 2016 Web API create contacts receiving 500 error

    Try downloading CRM Rest Builder (link above) and see if you can run any webapi statement against your CRM Server.

    This will help you know if there are actually issues with the CRM Server.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM 2016 Web API create contacts receiving 500 error

    Even using your code get me 500 error. There must be something wrong with this CRM Server.

  • Suggested answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: CRM 2016 Web API create contacts receiving 500 error

    Hi ,

    As Aric mentioned at the time of contact creation, you don't need to provide contacted and status as those  will create automatically.

    Secondly you are passing some look up value like city, country, parent customer id, you need to pass those using odata.bind.

    I would suggest remove extra attributes contacted,statuscode,parent customer id ,city and country and pass only required field and check.Once it's success then you can easily get which attribute is having problem.

    Hope this helps.

  • Suggested answer
    Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: CRM 2016 Web API create contacts receiving 500 error

    Since you are creating a new contact, why do you have the contact id in the Json? Do you need it?

    Take a look at the code below to create new contact using Web Api:

    var entity = {};

    entity["parentcustomerid_account@odata.bind"] = "/accounts(12345678-1234-1234-1234-123456780124)";

    entity.lastname = "TestLast";

    entity.firstname = "TestFirst";

    entity.emailaddress1 = "johndoe@testmail.com";

    var req = new XMLHttpRequest();

    req.open("POST", Xrm.Page.context.getClientUrl() + "/api/data/v8.2/contacts", true);

    req.setRequestHeader("OData-MaxVersion", "4.0");

    req.setRequestHeader("OData-Version", "4.0");

    req.setRequestHeader("Accept", "application/json");

    req.setRequestHeader("Content-Type", "application/json; charset=utf-8");

    req.onreadystatechange = function() {

       if (this.readyState === 4) {

           req.onreadystatechange = null;

           if (this.status === 204) {

               var uri = this.getResponseHeader("OData-EntityId");

               var regExp = /\(([^)]+)\)/;

               var matches = regExp.exec(uri);

               var newEntityId = matches[1];

           } else {

               Xrm.Utility.alertDialog(this.statusText);

           }

       }

    };

    req.send(JSON.stringify(entity));

    You can use CRM Rest Builder to generate code as above:

    github.com/.../CRMRESTBuilder

    Hope this helps.

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