Customer reminder - balance is zero

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Posted on by KimSteenKoch

We experience that a reminder is issued despite the fact that the customer's balance is zero. this may be the case, for example, if a credit note has not been settled correctly on the customer's account. How to avoid this when defining the reminder?
Regards Kim Koch

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Dallefeld 169 User Group Leader on at

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RE: Customer reminder - balance is zero

Check to see if you have invoices and payments that have not been applied to each other. Basically, the reminder is seeing open invoices, though you have payments that equal those invoices giving you a balance of zero. You need to apply the payments to the invoices.