Microsoft Dynamics CRM (Archived)

Cannot add duplicate label to label dictionary.

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Posted on by Community Member

Hello,

I have an issue when trying to import a solution from test environment to production environment.

error message:

Message

An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization's Microsoft Dynamics 365 Administrator. Finally, you can contact Microsoft Support.

Entity

Incident

Case

Service request case associated with a contract.

Failure

0x80040216

Cannot add duplicate label to label dictionary.

The issue is that when trying to export any solution containing at least a field and importing back (production environment) is failing.

Any help is appreciated.

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Community Member on at

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costeadan@rocketmail.com

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gdas 50,091 Moderator on at

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Are you using on-premise ? If so , could you please check CRM server windows event viewer log , you will get the details error .

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Dynamics Objects 365 550 on at

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As per the error, you have some labels in your prod environment and solution import is trying to create them again, resulting in duplicates.

This might help : social.microsoft.com/.../how-to-remove-duplicate-labels

At the end, get help from professionals by raising a support ticket.

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Kokulan 18,054 on at

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Hi

I would try the following to make sure the issue is only with Case entity

Create a new solution and add a different entity Account or Contact or a Custom entity with a field and export and import and see if it fails.

You could consider deleting duplicate label but normally you will get duplicate localized label error, not the one you are getting. This makes me think, it could potentially be a bug. Have you updated your CRM recently and I would also check if TEST and PROD application and DB are on the same version?

One other thing you could try is to create new Org via Deployment manager and import the solution on that and see if you get the same error.

One other thing I would check is the Entity Messages - have you modified any translations?

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