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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Activation of POS Reta...
Supply chain | Supply Chain Management, Commerce
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Activation of POS Retail Cloud fails on step 2 of 17: Creating device token failed.

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Posted on by Harald Grannes 42

Hi. 

I am trying to activate the Pos Retail Cloud for Store Houston device 40 and receive an error at step 2.

"The channel 537144592 was not found or no valid company was found.

Contact your system administrator to fix the issue, then run the 1090 and 1110 CDX jobs.
Verify if previous failed sessions for 1090 or 1110 exist, and if they do, consider running them again".

Where could I check or configure it correctly ? The environment is the of type self-service 

Environment Type: Self-service
Primary region: West Europe

  • Harald Grannes Profile Picture
    Harald Grannes 42 on at
    RE: Activation of POS Retail Cloud fails on step 2 of 17: Creating device token failed.

    I did the steps over again, and that worked.

    Thanks again for the help.

  • Harald Grannes Profile Picture
    Harald Grannes 42 on at
    RE: Activation of POS Retail Cloud fails on step 2 of 17: Creating device token failed.

    Thanks. The "Configuration status" reports an error before starting, "Table: does not exist." I will start from scratch with a new installation.

  • Verified answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,499 Super User 2025 Season 1 on at
    RE: Activation of POS Retail Cloud fails on step 2 of 17: Creating device token failed.

    Please use the configuration station check on the store's card to make sure that all the required configurations have been completed.

    pastedimage1677757047278v1.png

    For the activation error above, please go to "Channel categories and product attributes" and publish the channel. Push 9999 from the distribution schedule and try activating it.

    pastedimage1677757222800v2.png

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