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When entering a sales order, the end user is now getting a pop up stating: 'The default price level has been used for this item. Use the Sales Customer Detail Entry or Sales Item Detail Entry window to enter a different price level.'
They say this is a new pop up - don't know why or how this is happening.
We've been on GP 2013 since Jan 2014 but the end user says it started happening a month ago (and of course, they just let IT know today).
Any suggestions as to what this message means or what changed?
Thank you!
Deanne
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Leslie,
I am getting that same message but in my case I do have a Customer default setup and an RM default setup but it is pulling on a suggested sell item from the Item Price List instead of from the customer. Do you know why it is doing this? I do want it to default from the customer. I am on version 2015 (0524).
Thanks,
Diane
Hi Deanne,
This pop up is displayed when there isn't a default price level at the customer nor in the RM Setup window. The system looks first and the Customer, then at RM setup and finally at the item card itself to find a price level. If it uses the price level from the item card, you'll get that message. Open the SOP setup window and look in the lower left-hand corner. There's a field called 'Price Warning', it is most likely set at 'Message'. Now, go to the RM Setup window and look in the lower right-hand quadrant, there's a field there called 'Price Level'. That field is most likely blank. Open the Customer Card for a customer generating the message and look in the lower right-hand corner. There's a field named 'Price Level' and that field is probably blank as well.
If the system cannot find a price level on the Customer or RM Setup, it looks on the Item Card. Open the Item Card and then open the Price List item on the 'Go To' menu. In the upper left-hand quadrant of that window, you'll see a field called 'Price Level'. That's where the system is coming up with the Price Level and that's why you got the message.
Let us know if this cleared it up for you.
Kind regards,
Leslie
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