News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Add Multiple Segments ...

Customer experience | Sales, Customer Insights,...

Answered

Add Multiple Segments in RTM Journey

(1) Share

Report

Report

Posted on by Cdubs-Husq

31

Is it possible to to include multiple segments in a Dynamics 365 Marketing app Real-Time journey like you can in Outbound? If it is, it is not obvious and I can't figure it out. :-)

Does anyone know? This information, if a user can or cannot add multiple segments in a RTM journey, is not in the tutorial documentation.

All responses Img

All responses (1)

Answers Img

Answers (1)

Verified answer

Leah Ju Microsoft Employee on at

Like (0)

Report

Add Multiple Segments in RTM Journey

Hi partner，

Unfortunately, we can't add multiple segments in the RTM Journey currently.

Not like outbound marketing customer journey design, only one segment lookup can select segment on the journey, which is by-design.

1.You can create a new idea through the below URL, then ask your colleagues to raise up the votes.
Ideas (dynamics.com)
Our product team has direct visibility of these ideas and they will implement it on the basis of the highest number of votes received.

2.Alternatively, you can create a new segment to combine as many segments as you want.

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2

Martin Dráb 230,214 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans