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Hello,
I need some help.
I am trying to create a History record from QUEUE entity for when a case is being assigned to one queue to another queue and display this details on a case form. Is that possible?
Kind Regards,
Technology101010
Hi technology101010,
In fact, there is no direct relationship between the case and the queue, they are related through a third entity - the queue item.
Case and Queue Item is 1:N ; Queue and Queue Item is 1:N
In the case Form, you can view queue item through clicking 'Queue Item Details' button:
You can enable audit for the queue item entity:
Then you can check it in the 'Audit History' tab of the queue item form:
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