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Microsoft Dynamics RMS (Archived)

Store Operations POS freezing

Posted on by Microsoft Employee

While in store operations POS, If I bring up the Find Item screen and leave up for a period of time, the POS screen will freeze and I have to close the program and restart it. Has anyone else seen this issue and if so what did you do to fix it...

Thank You!!!

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Store Operations POS freezing

    I believe this is the same setting as in Administrator. We did try this and still has same result.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Store Operations POS freezing

    Can you check the list refresh time set in HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Retail Management System\Store Operations\POSUser\Register\ListRefreshRate ? Try increasing the value and check how it goes. Need to restart the POS after every changes you make.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Store Operations POS freezing

    Version is 2.0.1006 and about 4,500 items

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Store Operations POS freezing

    What is the exact POS version number you are using? How many items are their in your 'Item' table?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Store Operations POS freezing

    This is not an HQ customer . We are using Retail Realm software for IPADS to process credit cards and a customer loyalty program as well.

  • raelhefn Profile Picture
    raelhefn on at
    RE: Store Operations POS freezing

    I think You have an issue in your store database try to export it using clean template from HQ and check results.

    you made any customizations in your database?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Store Operations POS freezing

    Same Result..

  • raelhefn Profile Picture
    raelhefn on at
    RE: Store Operations POS freezing

    the same issue exists or it working fine?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Store Operations POS freezing

    Yes!!!

  • Suggested answer
    raelhefn Profile Picture
    raelhefn on at
    RE: Store Operations POS freezing

    are you trying to test database and POS in the same computer?

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