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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Issues reducing qty on...
Supply chain | Supply Chain Management, Commerce
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Issues reducing qty on partially delivered sales order line

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Posted on by Oskar Vallin 5

Hi forum!

I have discovered an issue recently that I just can't find any explanation for...

I have an Intercompany sales order, (partially delivered/invoiced 5 out of 6pcs) where I would like to reduce the remaining line qty OR remove the deliver remainder. None of this works though. When trying to cancel the del. remainder I get the following error message:

 pastedimage1679399126502v1.png

When trying to reduce the line qty from 6 to 5pcs I get this error message:

pastedimage1679399201528v2.png

I can't think of any other solution than to deliver/invoice the last tyem and then crediting the customer said item.... Far from optimal process but the order seems to me to be stuck where it is.

There is currently 1 item reserved ordered to this SO. I get the same result regarding of reservation status.

Has anyone come across this or something similar before and have a solution?

Thanks

/Oskar

I have the same question (0)
  • Laurens vd Tang Profile Picture
    Laurens vd Tang 3,751 Super User 2025 Season 2 on at
    RE: Issues reducing qty on partially delivered sales order line

    Hi Oskar,

    Can you try to update/cancel the remaining quantity via the purchase order?

    Regards,

    Laurens

  • Oskar Vallin Profile Picture
    Oskar Vallin 5 on at
    RE: Issues reducing qty on partially delivered sales order line

    Hi Laurens and thank you for your reply!

    The original PO has already been registered/invoice, (the item has been used for another order). A new PO has been placed to fulfill the requirement on this order which has not been registered yet. Either way, I can remove the deliver remainder of the new PO but it doesn't solve the issue with the remainder on the SO. I am still getting the same errors when trying to reduce Del. remainder or reducing line qty.

  • Otto Buurman Profile Picture
    Otto Buurman 10 on at
    RE: Issues reducing qty on partially delivered sales order line

    Hi Oskar,

    same problem at one of our customers. Any solution/suggestion already?

    KR,

    Otto Buurman

  • Oskar Vallin Profile Picture
    Oskar Vallin 5 on at
    RE: Issues reducing qty on partially delivered sales order line

    Hi Otto,

    Unfortunately not, the crediting option still remains the least bad option at the moment.

    BR

    /Oskar

  • Laurens vd Tang Profile Picture
    Laurens vd Tang 3,751 Super User 2025 Season 2 on at
    RE: Issues reducing qty on partially delivered sales order line

    Hi Oskar,

    If you try to remove the delivery remainder of the new PO, and then try to remove the delivery remainder on the SO, will that work?

    Regards,

    Laurens

  • Oskar Vallin Profile Picture
    Oskar Vallin 5 on at
    RE: Issues reducing qty on partially delivered sales order line

    Hi Laurens,

    The new PO has already been processed at the originating end, thus the deliver remainder cannot be changed...

    But I appreciate the idea!

    Thanks

    BR

    /Oskar

  • Laurens vd Tang Profile Picture
    Laurens vd Tang 3,751 Super User 2025 Season 2 on at
    RE: Issues reducing qty on partially delivered sales order line

    Hi Oskar,

    One other suggestion. Does the deliver now still contain a quantity? 

    pastedimage1679600673755v1.png

    Regards,

    Laurens

  • Oskar Vallin Profile Picture
    Oskar Vallin 5 on at
    RE: Issues reducing qty on partially delivered sales order line

    Hi Laurens,

    No there is no qty in the Deliver Now field

  • Laurens vd Tang Profile Picture
    Laurens vd Tang 3,751 Super User 2025 Season 2 on at
    RE: Issues reducing qty on partially delivered sales order line

    Hi Oskar,

    One other attempt, is there a marking between the orders? If yes, can you try to remove the marking?

    Regards,

    Laurens

  • Oskar Vallin Profile Picture
    Oskar Vallin 5 on at
    RE: Issues reducing qty on partially delivered sales order line

    Hi Laurens,

    Sadly no, I have removed all markings, but no luck in changing the deliver remainder.

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