Supply chain | Supply Chain Management, Commerce

Cant change channel for Channel Summary Report

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Posted on by Michael ON

Hello everyone,

I would like to use the channel summary report, as reporting tool for our retail channel performance.

Unfortunately I can only select one channel in the parameters in the report and am currently unable to figure out how to add more channels to it.

Could you please tell me where I can find the setup for these parameters? Thank you!

5875.image.png

Org. Hierarchies are setup like the following:

Screenshot-2021_2D00_07_2D00_21-at-07.55.26.png

Screenshot-2021_2D00_07_2D00_21-at-07.56.25.png

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asedawy 117 on at

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RE: Cant change channel for Channel Summary Report

Hello Micheal

pleas try going to organization hierarchy purpose and select your hierarchy as defualt one as per screen shot below

hope this helps

thanks
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Ramune on at

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RE: Cant change channel for Channel Summary Report

Hi Michael,

I am not aware about any job should be executed related to Organization hierarchies.

Did you read all the doc I sent you a link earlier and all related articles linked on it?

docs.microsoft.com/.../channels-org-hierarchies

Is this issue only in this report or in all of retail reports?

I would leave this question also for community to look at if someone had the same.
Michael ON 35 on at

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RE: Cant change channel for Channel Summary Report

Hi Ramune,

thank you very much for your quick response. We actually DO have org. hierarchies setup.

Might there be a specific org. purpose that i have to assign or a batch job that I have to run?

I have posted our current setup in the original post.

Looking forward to your feedback :)
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Ramune on at

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RE: Cant change channel for Channel Summary Report

Hi Michael,

It seems so you do not have Organization hierarchies. There is a screenshot of the report in our standard Contoso - as you can see, we can extract the list and see store per region:

There is an example how standard Organization hierarchies are created in Contoso:

Clicking on View button, we see structure like that:

Please verify your settings in Organization hierarchies, the link useful as below:

Set up organization hierarchies - Commerce | Dynamics 365 | Microsoft Docs
Michael ON 35 on at

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RE: Cant change channel for Channel Summary Report

Hello Judy,

thank you very much for you comment. Unfortnately the link is useless for my problem.
huijij 19,811 on at

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RE: Cant change channel for Channel Summary Report

Hi Sir,

Please go through the link:

docs.microsoft.com/.../channel-setup-retail

regards