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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AR - Account number fo...
Microsoft Dynamics AX (Archived)

AR - Account number for transaction type Exchange rate gain does not exist - KB No longer available

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Posted on by b_radlyjames 3,157

When running Accounts receivable -> Periodic -> Foreign currency revaluation -> Foreign currency revaluation:

FCR.jpg

I receive the following error:

17316.Error.jpg

I found the following thread along these same lines:

https://community.dynamics.com/ax/f/33/t/152061?pi61711

Using that thread, I have narrowed this down to the USD currency and I checked the following locations for Exchange Rate Gains/Loss accounts:

  1. [Entity] -> General ledger -> Setup -> Ledger
  2. [Entity] -> General ledger -> Setup -> Currency -> Currency revaluation accounts (Accounts for USD are specified)
  3. [Entity] -> General ledger -> Setup -> Posting -> Accounts for automatic transactions

I have also looked at the following KB:

https://fix.lcs.dynamics.com/Issue/Resolved?kb=2912586

However, when I go to 'Download' this KB it says the hotfix is no longer available.  

Am I missing anything in the setup?

Is there a way to still get this KB?

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi,

    Have you already tried setting up this posting type in the automatic posting account section in GL?

    Best regards,

    Ludwig

  • b_radlyjames Profile Picture
    b_radlyjames 3,157 on at

    Ludwig,

    Yes.  Same error persisted.

    Interesting thing here is that we haven't received this before.  This error is new.

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi bRadlyJames,

    Have you implemented an upgrade or made some code changes?

    Since when do you experience this issue and what is your exact system version? Is it R3?

    Best regards,

    Ludwig

  • b_radlyjames Profile Picture
    b_radlyjames 3,157 on at

    Ludwig,

    No upgrade has occured.  We deploy bug fixes / enhancements on a monthly basis, however, I'm not seeing any of our code changes from last month having an affect on this.

    We experienced this for the first time this past Friday.  We are on R2 CU6.

    The good news is that our AX Partner archived the KB that is supposed to fix this.  I'm preparing an environment to test it.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Good morning, 

    I had a quick look at the hotfix and was able to download it. 

    hotfixdl.png

    https://fix.lcs.dynamics.com/Issue/Details?kb=2912586&bugId=907481&dbType=0&qc=049fe9f2e5dacd01a38092504810450e997a21d20dbdfa9adb4bb54529b9cdb4

    Next time probably try using a different browser?!

    Anyway, hope that this fix resolves your issue. 

    Please keep us updated in case any subsequent questions may arise. 

    Many thanks and best regards, 

    Ludwig

  • b_radlyjames Profile Picture
    b_radlyjames 3,157 on at

    Ludwig,

    Oh my goodness.  I can't believe I forgot to use IE... My fault.  KB is available for download.  Thank you!

  • b_radlyjames Profile Picture
    b_radlyjames 3,157 on at

    Ludwig,

    I was able to download the 'Package'.  It appears to have A LOT of KBs.  However, after looking in the Models folder, I couldn't find 2912586.  I would prefer to install this KB on it's own, rather than the hundreds of other KBs that I don't need.

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Right. Carfully test this in a demo/test environment if you install the individual fix and let some users do some additional testing to make sure things work fine.

    All the best,

    Ludwig

  • b_radlyjames Profile Picture
    b_radlyjames 3,157 on at

    Ludwig,

    Thank you.  Will do.  I have my test environment all set up and ready to go.  Just need to get a stand alone KB.  Thanks!

  • b_radlyjames Profile Picture
    b_radlyjames 3,157 on at

    Ludwig,

    Sadly, it doesn't appear KB2912586 can be retrieved on it's own.  I attempted to install the entire Hotfix contained on LCS, however, I have encountered over 1400 compile errors.  This isn't going to work as this is almost like a small upgrade.  We would have to test our entire system to continue with this hotfix and we don't have time to do that.

    I'm reaching out to our partner to see what else we can do.  Thanks!

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