Customer experience | Sales, Customer Insights,...

strange characters when creating an appointment

(0) Share

Report

Posted on by Mbentick

Just wondering if anyone has experienced this before. A couple of our staff are getting these characters appear when creating and editing appointments?

pastedimage1669963337175v1.png_2D00_640x480.png

All responses (9)

Answers (0)

Mbentick 56 on at

Like (0)

Report

RE: strange characters when creating an appointment

No its not happening on create. at create it is fine, but when you go back into the form it is there
Mbentick 56 on at

Like (0)

Report

RE: strange characters when creating an appointment

This did fix my issue with the appointment, however has created another issue with my visual studio built report that is used to collate all appointments that week - now this is coming up with the following html code - but there are no issues with the actual appointment. I am assuming that this is because my report is plain text and now the appointment is rich text its freaking out. Any help on how i am to change my report in visual studios to rich text would be much appreciated.

<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8">

<meta name="Generator" content="Microsoft Exchange Server">



<style></style></head>

<body>

<font size="2"><span style="font-size:11pt;"><div class="PlainText"> </div></span></font>

</body>

</html>
Dynamics_User07 125 on at

Like (0)

Report

RE: strange characters when creating an appointment

Hi

You can try this link where I have answerd it, I suspect it is related to Rich text editor.

community.dynamics.com/.../rich-text-editor-in-dynamics-crm-case-timeline

Thanks
Suggested answer

Abdul Wahab 12,070 Super User 2024 Season 1 on at

Like (0)

Report
RE: strange characters when creating an appointment

Hi Mbentick,

This is not the case with which I was talking.

I would like to see the

audit history of the purpose column.

column details

Share details of for onload

Are you experiencing the behaviour on the create form?
Mbentick 56 on at

Like (0)

Report

RE: strange characters when creating an appointment

Thanks so much for your detail. i have got to the point that you have shown

When i click on HTML Web Resources I only get a long list of resources to add to the form, nothing shows that it is already in the form
Suggested answer

Abdul Wahab 12,070 Super User 2024 Season 1 on at

Like (0)

Report
RE: strange characters when creating an appointment

Hi Mbentick,

Please follow the below steps

Open make.powerapps.com.

Verify the environment.

Navigate to the solution.

Search Default solution.

Open Default solution.

Search Tables on the left side search.

Search appoint on the right side search.

Open Appointment.

Open Forms

From the list of main forms open the form which is selected in your model-driven app

Check the properties of the control

or Simply share screen shot to me
Mbentick 56 on at

Like (0)

Report

RE: strange characters when creating an appointment

Thanks Abdul, its an odd one as the appointment form was created years ago and i have made no changes to it, but its only in the last month that users have been getting the HTML code appear. Do you know how i can check if their is a HTML page or IFram associated with the form? I have had a look and can't see anything out of place
Suggested answer

Abdul Wahab 12,070 Super User 2024 Season 1 on at

Like (0)

Report

RE: strange characters when creating an appointment

Hi Mbentick,

In other words, these are coming from the HTML page (or it may be the IFram) associated with the appointment form.
Guido Preite 54,081 Super User 2024 Season 1 on at

Like (0)

Report

RE: strange characters when creating an appointment

that code is HTML (as in a web page), maybe the form has been customized? if this is the case you should ask who customized this appointment form.