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Case entity workflow email sending error when customer is a contact

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Posted on by Ciprian P

Hi Everyone,

I'm trying to create a Case Management - Service Desk solution for internal use, where the customer entry is a contact type, trying to use the built in features as much as i can.

The problem i got is when sending an email to the customer using a workflow.

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The error message:

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Object address not found on party or party is marked as non-emailable

Plugin Trace:

[Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.SendEmailFromTemplate]
[SendEmailStep5]



Error Message:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Object address not found on party or party is marked as non-emailableDetail: 
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
  <ErrorCode>-2147218688</ErrorCode>
  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
  <Message>Object address not found on party or party is marked as non-emailable</Message>
  <Timestamp>2016-06-20T11:44:24.6437914Z</Timestamp>
  <InnerFault>
    <ErrorCode>-2147218688</ErrorCode>
    <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
    <Message>Object address not found on party or party is marked as non-emailable</Message>
    <Timestamp>2016-06-20T11:44:24.6437914Z</Timestamp>
    <InnerFault i:nil="true" />
    <TraceText i:nil="true" />
  </InnerFault>
  <TraceText>[Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.SendEmailFromTemplate]
[SendEmailStep5]
</TraceText>
</OrganizationServiceFault>
   at Microsoft.Crm.Workflow.Services.SendEmailFromTemplateActivityService.Execute(ActivityContext executionContext, SendEmailFromTemplate sendEmailFromTemplate)
   at System.Activities.CodeActivity.InternalExecute(ActivityInstance instance, ActivityExecutor executor, BookmarkManager bookmarkManager)
   at System.Activities.Runtime.ActivityExecutor.ExecuteActivityWorkItem.ExecuteBody(ActivityExecutor executor, BookmarkManager bookmarkManager, Location resultLocation)

I did noticed that the Case entity has a "contactid" field, but this is always null, i did not find any documentation about its use.

Any ideas?

Thanks!

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Varsha deshpande 140 on at

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Hi Ciprian P,

Change the from address to any of the user account i.e. use the user lookup field instead of giving queue lookup field.

Hope this helps,

Regards,

Varsha Deshpande

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Ciprian P 44 on at

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Hi Varsha Deshpande,

If i insert a fixed recipient the email is sent correctly, is the lookup action that is not working, {Customer(Case)} ...

Thanks.

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Varsha deshpande 140 on at

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Ciprian, try to use fixed value in "from" field i.e. instead of "Service Desk". Send a mail from a user of your system and let the "to" field be the same {Customer(Case)}. Don't insert a fixed recipient in "to" field. It will be something like a mail is sent from particular user who ever you mention in the "from" field and the mail is sent to the customers primary contact. Let me know if I'm wrong. If your problem is solved mark it as verified.

Hope this helps,

Regards,

Varsha Deshpande.

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Ciprian P 44 on at

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Hi Varsha Deshpande,

Yes, you are right, the emails are working now, but i'm still puzzled why, i mean if i left the "from" field as it was and use a static email address, everything was working fine.

Thank you for your help, much appreciated !

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Varsha deshpande 140 on at

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Hi Ciprian P,

Sorry for delay. May I know what were your steps in sending the mail by inserting static email address in "to" field because in your workflow in "from" field (Service desk) is a queue and to send email from a queue we need to create a queue with valid email address. Generally default queues are automatically created by crm for users and business units. We can even create queues. Are you using the default one or created a queue with a valid address.This address is visible to the customers who ever receives the mail. So as there is no valid address it was throwing the exception. The thing is I want to know how did it work with static value in the "to" field.

Thanks & Regards,

Varsha Deshpande

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Ciprian P 44 on at

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Hi Varsha Deshpande,

Well is not important anyway, since now it is all working fine thanks to your help, but as a reference the queue is used for the automatic case creation feature, in my case automatic case creation from a email, meaning it has a valid mailbox.

Thank You!

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