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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Check Printing Issue -...
Microsoft Dynamics GP (Archived)

Check Printing Issue - Account and Routing #s not appearing on first check of batch

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Posted on by Jason Couture 95

Hello,

We recently ran into an issue that we never saw before.   When we print a check batch, the first check of the batch (or the check in a single check batch) the bank routing number and account number does not show up.  The rest of the checks are ok.  We use MICR.  Does anyone know what the issue could be?  I believe our IT ran an update to GP, but they didn't change any setups.  Any assistance is greatly appreciated. 


Thanks,

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I have the same question (0)
  • drummerboy_10 Profile Picture
    drummerboy_10 on at

    Are you using GP, Mekorma or Print Boss to print checks?

  • Jason Couture Profile Picture
    Jason Couture 95 on at

    We use Mekorma MICR.

  • Suggested answer
    Bill Campbell Profile Picture
    Bill Campbell 12 on at

    Jason, have you recently modified the cheque / check format?

    If so, have a look at the fields for the Routing and Account number and verify that they are set as DATA and not as something else.  We have found that if set to something else, the 'first' of anything is blank, while the next and others all work.

    Have a look and let us know what you find.

  • Jason Couture Profile Picture
    Jason Couture 95 on at

    Bill,

    To my knowledge, we have not modified the check format.  I'm pretty good with technology, but when it comes to some the terminology, I'm a little new.  Where would I go and check the fields?  What should be listed as DATA? The field type?  Thanks again!

  • Suggested answer
    Bill Campbell Profile Picture
    Bill Campbell 12 on at

    Jason if you are not familiar with the Report Writer, then you are possible correct in that you have not modified the report and therefore my idea of the 'out of sync' record is not correct.

    However, upon rereading your post, I wonder if during the update of the GP, they also completed an update of the MICR code?  As it is a 3rd party application, it needs to be updated as well - unless you are only doing 'minor patch' applications to GP.  

    You might reach out the Mekorma and see if they have a suggestion as well.

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