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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Hide (Active for X hou...
Microsoft Dynamics CRM (Archived)

Hide (Active for X hours) information from Business Process Flow

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Posted on by Cathy_CRM 37

Hello,

What is the easiest way to Hide (Active for X hours) information from the Business Process Flow for any entity. I don't need the user to see any information in the parenthesis. Just need to show them, the Stage Values like Received, Investigation, Closed etc. 

Here is the screenshot below[in this I need to remove/hide the :- "(Active for 12 hours)"]

770586.Capture.PNG


Any help would be really appreciated!

Thank you!

Regards.

Cathy. 

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  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Hide (Active for X hours) information from Business Process Flow

    Hi,

    Unfortunately , there is not supported way to hide this information.

  • Cathy_CRM Profile Picture
    Cathy_CRM 37 on at
    RE: Hide (Active for X hours) information from Business Process Flow

    Yes that's what I figured too! So is the "unsupported" way "modifying" the DOM? Or do you mean any other unsupported way?

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Hide (Active for X hours) information from Business Process Flow

    Hi,

    yes , if you insist to hide it, you have to modify the DOM.

  • Cathy_CRM Profile Picture
    Cathy_CRM 37 on at
    RE: Hide (Active for X hours) information from Business Process Flow

    Yes that's what I thought too! Modifying the DOM unfortunately is not supported, so I don't want to go that route either! :(

  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Hide (Active for X hours) information from Business Process Flow

    Hi,

    so, tell your client there is no supported way to hide it. Just live with it. :)

  • Cathy_CRM Profile Picture
    Cathy_CRM 37 on at
    RE: Hide (Active for X hours) information from Business Process Flow

    Hey,

    Yep! I have already told them last week regarding no supported methods besides DOM modification(which is unsupported), but I will confirm the same to them this week as well! :)

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Hide (Active for X hours) information from Business Process Flow

    Hi,

    Please also stated the consequences of using DOM. I believe they will not consider it after that.

  • Cathy_CRM Profile Picture
    Cathy_CRM 37 on at
    RE: Hide (Active for X hours) information from Business Process Flow

    Hey,

    Which consequences do you want me to primarily highlight and state to them? Please let me know.

    Regards,

    Cathy.

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Hide (Active for X hours) information from Business Process Flow

    Hi,

    You can shared about, by using DOM,

    1. Microsoft is not going to support if anything goes wrong because of using unsupported code.

    2. This might not work in future because of future updates, they have to spend money to fix it (unsupported method again), It is a vicious circle.

    3. Not everyone knows how to fix it.

    you can share below blog to your client.

    gonzaloruizcrm.blogspot.com/.../risks-of-unsupported-customizations-in.html

  • Cathy_CRM Profile Picture
    Cathy_CRM 37 on at
    RE: Hide (Active for X hours) information from Business Process Flow

    Hello Fun,

    I know the drawbacks of "unsupported code" in general, even the link only talks about risks of unsupported code, which are all  known risks to me. I thought you were going to talk about the consequences of using DOM and why modifying the DOM itself is not a good idea.

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