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Microsoft Dynamics GP (Archived)

Emailing Statements: "E-mail status report unknown error"

Posted on by 70

I would like to send email statements from GP 10, and keep getting the following error: "Could not e-mail status report to Sender. Unknown Error."

I successfully set up email statements on another computer on the network, and I'm not sure why it won't work on this second computer. The computers are running Windows XP and emails are sent through Thunderbird. I have already looked through the steps in the following articles:

http://support.microsoft.com/kb/934699

http://community.dynamics.com/product/gp/f/32/p/70213/146351.aspx

I've verified that there's a valid email in the Status Recipient field in the Receivables Management Setup window. The dex.ini file has a valid path for EmailStmtStatusPath (EmailStmtStatusPath=
EmailStmtStatusPath=C:\Documents and Settings\Administrator\Desktop). A MAPI compliant email program is installed. When I run a random report and print to screen, I can click Send To - Mail Recipient (PDF), and an email will pop up with the report attached as a PDF.

When I try to send customers e-mail statements, GP looks like it's generating the statements, with the printer icon popping up in the taskbar. But after a couple minutes, a window pops up with the message: "Could not e-mail status report to Sender. Unknown Error." Then GP asks me where I want to save the RM Email Statements Report pdf. After I save and open the report, the message at the top is "There were errors sending statements." The status for each customer says "Unknown Error." When I check my Sent folder in Thunderbird, nothing has been sent.

I'm really at a loss for what else to do here. Please help!

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Emailing Statements: "E-mail status report unknown error"

    Go to Tool | Set Up | Sales | Receivables and at the bottom right-hand corner, fill in the email address (NOT AN ALIAS).

    Then Under cards | sales | customers, bring up the customer, go to options. At the bottom right-hand corner, turn on Send E-Mail Statements, then enter an email address. The first time you do this, the system will prompt you to enter a path for the system status report. Enter the path, then save it and try sending emails.

    Good luck

  • WTS Profile Picture
    WTS 70 on at
    Re: Emailing Statements: "E-mail status report unknown error"

    Yes, when I print a report to screen, then select Mail Recipient (PDF), the report is attached as a PDF to a new email, and can be sent.

  • Mike Smith Profile Picture
    Mike Smith 6,840 on at
    Re: Emailing Statements: "E-mail status report unknown error"

    When you try to send a standard report as PDF, is the related email and attachment successfully delivered?  

    I'm assuming Adobe Report Writer is installed or you shouldn't be able to select the the "Mail Recipient (PDF)" as an option.

  • WTS Profile Picture
    WTS 70 on at
    Re: Emailing Statements: "E-mail status report unknown error"

    Anyone have any ideas on this? Thanks in advance!

  • WTS Profile Picture
    WTS 70 on at
    Re: Emailing Statements: "E-mail status report unknown error"

    Here's what's currently in the dex.ini file:

    [General]

    Initial=FALSE

    Synchronize=FALSE

    AutoDisplayUpdate=TRUE

    DynHelpPath=C:\Program Files\Microsoft Dynamics\GP\

    DexHelpPath=C:\Program Files\Microsoft Dynamics\GP\

    Word Macro File=C:\Program Files\Microsoft Dynamics\GP\Data\Letters\WordIntegration.dot

    Letters Directory=C:\Program Files\Microsoft Dynamics\GP\Data\Letters\

    Workstation=WINDOWS

    Workstation2=Windows

    WindowMax=TRUE

    BTInterface=NoLoad

    Pathname=DYNAMICS/dbo/

    FileHandler=SQL

    SQLQueryTimeout=0

    SQLProcsTimeout=0

    DPSInstance=1

    BuildSQLMessages=FALSE

    OLEPath=C:\Program Files\Microsoft Dynamics\GP\Data\Notes\

    ReportDictionaryPath=\\GP-SERVER\GP-SHARE\REPORTS\

    FormDictionaryPath=\\GP-SERVER\GP-SHARE\FORMS\

    UpdateLogin=mbsupdates.microsoft.com/.../login.aspx

    SQLLogSQLStmt=FALSE

    SQLLogODBCMessages=FALSE

    SQLLogAllODBCMessages=FALSE

    SQLRprtsTimeout=0

    ReportViewMode=0

    SQLLastDataSource=Dynamics GP

    NextEntryID=2595

    NextGroupID=20385

    SQLLastUser=CRYSTALC

    Dictionary Version=10.00.1701

    ZoomFontUnderline=True

    ZoomFontColor=Blue

    MagnifyScreenOutput=100

    USB002winspool=0;0

    NoteWindow=37,37,450,299

    IP_192.168.1.10winspool=0;0

    IP_192.168.1.11winspool=0;0

    WindowPosX=366

    WindowPosY=140

    WindowWidth=800

    WindowHeight=600

    My Documents\*.pdfwinspool=0;0

    USB001winspool=0;0

    USB003winspool=0;0

    DYNOLD0=C:\Program Files\Microsoft Dynamics\GP\Version10.0.1090.0Backup\Dynamics.dic

    DYNOLD949=C:\Program Files\Microsoft Dynamics\GP\Version10.0.1090.0Backup\SrvcAdv.DIC

    PDFCwinspool=0;0

    \\WT-01\Brother HL-2140 (2)winspool=0;0

    EmailStmtStatusPath=C:\Documents and Settings\Administrator\Desktop

    BRWD44B5EFEDF9Dwinspool=0;0

    BRN001BA998044Bwinspool=0;0

    ST_MachineID=WT-13

    NoPrintDialogs=FALSE

    ST_SetDefault=TRUE

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