I would like to send email statements from GP 10, and keep getting the following error: "Could not e-mail status report to Sender. Unknown Error."
I successfully set up email statements on another computer on the network, and I'm not sure why it won't work on this second computer. The computers are running Windows XP and emails are sent through Thunderbird. I have already looked through the steps in the following articles:
http://support.microsoft.com/kb/934699
http://community.dynamics.com/product/gp/f/32/p/70213/146351.aspx
I've verified that there's a valid email in the Status Recipient field in the Receivables Management Setup window. The dex.ini file has a valid path for EmailStmtStatusPath (EmailStmtStatusPath=
EmailStmtStatusPath=C:\Documents and Settings\Administrator\Desktop). A MAPI compliant email program is installed. When I run a random report and print to screen, I can click Send To - Mail Recipient (PDF), and an email will pop up with the report attached as a PDF.
When I try to send customers e-mail statements, GP looks like it's generating the statements, with the printer icon popping up in the taskbar. But after a couple minutes, a window pops up with the message: "Could not e-mail status report to Sender. Unknown Error." Then GP asks me where I want to save the RM Email Statements Report pdf. After I save and open the report, the message at the top is "There were errors sending statements." The status for each customer says "Unknown Error." When I check my Sent folder in Thunderbird, nothing has been sent.
I'm really at a loss for what else to do here. Please help!
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