web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Adding Service back in...
Microsoft Dynamics CRM (Archived)

Adding Service back in to the navigation

(0) ShareShare
ReportReport
Posted on by Janis Jarvis

I am working in the CRM 2013 environment. 

A previous CRM admin managed to remove the Service "tab" from on of my security roles. They can no longer see Service in their navigation.

I would like this role to be able to access the Service area but I can't figure out how to do that. I have allowed access to all the areas in the service in the security role. However when I mouse over the navigation, while in that users security role,  the drop down has everything but Service.

I figure it is an easy fix, I just can't figure out what it is. 

*This post is locked for comments

I have the same question (0)
  • Verified answer
    Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    I would grab the XRM Toolbox here: xrmtoolbox.codeplex.com

    There is a sitemap editor in there.  Check and see if a special filter hasn't been added at the sitemap to hide it from a User Role.  Maybe even manually remove it and add it back in, if needed.

    If none of that does it, you might even want to set up a vanilla CRM instance, export just the sitemap, and import it into your current org.  This will remove your sitemap customizations, but will also give you a fully-functional slate to work from.

  • Janis Jarvis Profile Picture
    Janis Jarvis on at

    Thanks for your quick reply. I've downloaded the toolbox and I will give it a try.

    Janis

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans