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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Quantity is not copyin...
Small and medium business | Business Central, N...
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Quantity is not copying while creating credit memo against to sales order

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Posted on by Tosamja 5

Hello,

After I issued sales credit memo quantities on sales order weren't reduced.

First I posted invoice through sales order for which I later found out that quantities are incorrect.

Then I issued sales credit memo, and again through sales order new invoice with correct quantities.

What I have now:

- Invoiced quantities on new invoice aren't the same as on sales order

- Posted sales credit memo didn't reduce quantites on sales order

- Difference in quantites invoiced on sales order regards to quantites which are really invoiced

My question is what can I do to make quantites on sales order to be equal to quantity invoiced?

- Now on sales order - quantity invoiced: 0,15663

- Posted sales invoice sent to customer - quantity invoiced: 0,05752

- Sales credit memo: 0,09911

I need to have on sales order - quantity invoced : 0,05752

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 73,696 Super User 2024 Season 2 on at
    RE: Quantity is not copying while creating credit memo against to sales order

    Hi, I think it's better for you to reverse all the data first.

    Here is my suggestion:

    1. Create a new invoice from sales order and then post: 0,15663 (Order will be all posted)

    2. Create a new creadit memo from posted sales invoice in step 1: 0,15663 (Order will be reversed)

    3. Create a new invoice: 0.04159 (This will equalize the amount of your original postdated sales invoice and postdated credit memo)

    4. Create a new sales order and the post: 0,05752 (your goal)

    Hope this helps.

    Thanks.

    ZHU

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