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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / EDC Report: Where did ...
Microsoft Dynamics RMS (Archived)

EDC Report: Where did it go?

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Posted on by Community Member

Two questions about the Daily EDC Report

1. A few years ago, I found an existing EDC Report in Store Manager>Reports>Misc. The EDC report is no longer there. Any ideas where it can be found?

2. Recently I have noticed that, when a customer pays a $15 sale with $5 cash and $10 AMEX, the EDC report shows an AMEX transaction of $15 (should be $10). The card was charged correctly through Mercury Payment systems, but the EDC report is out of balance. For this reason I have been looking for an updated EDC report. (See #1 above!)

Any wisdom will be appreciated.

 

 

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    Andy Miller Profile Picture
    Andy Miller 870 on at

    The EDC report that you are requesting will show up on computers that are configured to process credit cards. If you are running this report from maybe an office computer that has not been configured with EDC settings, then this report is not displayed. I would suggest that you go to a computer that is processing credit cards, and see if you have access to the report on that machine.

    If all your computers are sharing the same report directory, you can memorize the report, and the memorized report will be viewable from the office computer.

  • Community Member Profile Picture
    Community Member on at

    (Replying to my own post)

    Thanks Andy M. your answer to question #1 was right on. And for other's reference, I solved question #2. If a credit card transaction has multiple tender types, the EDC report should reference "ResponseApprovedAmount" instead of "TransactionAmount." Now I'm back in balance!

    -Steve

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