Skip to main content

Notifications

Microsoft Dynamics RMS (Archived)

EDC Report: Where did it go?

Posted on by Microsoft Employee

Two questions about the Daily EDC Report

1. A few years ago, I found an existing EDC Report in Store Manager>Reports>Misc. The EDC report is no longer there. Any ideas where it can be found?

2. Recently I have noticed that, when a customer pays a $15 sale with $5 cash and $10 AMEX, the EDC report shows an AMEX transaction of $15 (should be $10). The card was charged correctly through Mercury Payment systems, but the EDC report is out of balance. For this reason I have been looking for an updated EDC report. (See #1 above!)

Any wisdom will be appreciated.

 

 

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: EDC Report: Where did it go?

    (Replying to my own post)

    Thanks Andy M. your answer to question #1 was right on. And for other's reference, I solved question #2. If a credit card transaction has multiple tender types, the EDC report should reference "ResponseApprovedAmount" instead of "TransactionAmount." Now I'm back in balance!

    -Steve

  • Verified answer
    Andy Miller Profile Picture
    Andy Miller 870 on at
    Re: EDC Report: Where did it go?

    The EDC report that you are requesting will show up on computers that are configured to process credit cards. If you are running this report from maybe an office computer that has not been configured with EDC settings, then this report is not displayed. I would suggest that you go to a computer that is processing credit cards, and see if you have access to the report on that machine.

    If all your computers are sharing the same report directory, you can memorize the report, and the memorized report will be viewable from the office computer.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Complete!

🔔 Be sure to subscribe to the new forums you are interested in to stay up to date! 🔔

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,902 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 229,336 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans