web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Community site session details

Community site session details

Session Id :
Finance | Project Operations, Human Resources, ...
Suggested Answer

Import user in Dynamics 365 Finance and Operations

(0) ShareShare
ReportReport
Posted on by 5

Hello

I installed the local virtual machine FinanceAndOperations. Updated to version 52 of the platform. When you try to click import users (System administration \ manage users) or batch import, it gives an error. "The remote server returned an error: (401) Unauthorized" or "The service you are trying to reach is currently unavailable. Please contact your System Administrator for further assistance." Could you tell me what settings need to be made for this function to work?

4721.Error2.PNG2538.Error1.PNG0702.Version.PNG

I have the same question (0)
  • Suggested answer
    Alireza Eshaghzadeh Profile Picture
    14,839 Super User 2026 Season 1 on at

    Hi Vasili,

    Please try "Import users" function and then mark users that you want to import and click on "OK"

    pastedimage1661854147725v1.png

  • Suggested answer
    Alireza Eshaghzadeh Profile Picture
    14,839 Super User 2026 Season 1 on at

    Hi Vasili,

    by the way you have an alternative to import user via Data management and entity "User information".

    pastedimage1661854094820v1.png

  • Vasili Profile Picture
    5 on at

    Hi. The error appears before users are selected. Right after clicking on "import users".

  • Suggested answer
    Alireza Eshaghzadeh Profile Picture
    14,839 Super User 2026 Season 1 on at

    Hi Vasili,

    Is it UAT or Dev environment?

    Do you have sys admin access?

    Can you check with system administrator if all required services running (e.g. Batch framework)

  • Suggested answer
    Alireza Eshaghzadeh Profile Picture
    14,839 Super User 2026 Season 1 on at

    Hi Vasili,

    If you using VM, a workaround is import the users without using the wizard (e.g. via Data management).

    Please check the following thread for more info:

    community.dynamics.com/.../609438

  • Vasili Profile Picture
    5 on at

    Thanks for the answer. I am an administrator in both environments. I already read this article and unfortunately it did not help me. I am aware of the option in manual import, but I would like to understand why there is no unloading from Azure AD. Perhaps you need to configure something or give additional access? The developers claim that in earlier versions, the import of users worked.

  • Suggested answer
    Komi Siabi Profile Picture
    13,190 Most Valuable Professional on at

    I suggest you register the url with your with Azure portal by creating and application.

    Check this link.

    erpcoder.blog/.../

  • Vasili Profile Picture
    5 on at

    This article https ://erpcoder.blog/2022/04/12/admin-provisioning-tool-error-the-values-length-for-key-password-exceeds-its-limit-of-128/I already used this article when upgrading to version 52 of the platform. The URL was previously registered.

  • André Arnaud de Calavon Profile Picture
    302,831 Super User 2026 Season 1 on at

    Hi Vasily,

    As far as I have used local VMs, the import of users does not work. It does work correctly on cloud hosted environments. The local VMs do have some Azure emulators which are not a real cloud solution to be able to connect to all other Azure services.

  • Vasili Profile Picture
    5 on at

    Thanks for the answer. I understood you. The easiest option in my case would be loading in manual mode.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 721 Super User 2026 Season 1

#2
Abhilash Warrier Profile Picture

Abhilash Warrier 280 Super User 2026 Season 1

#3
Giorgio Bonacorsi Profile Picture

Giorgio Bonacorsi 255

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans