Activate old user

(0) Share

Report

Posted on by Community Member

When i have a old user that the only thing iv made was remove license and need to activate it again the offline says there´s no permission, but then i create a new user and it works.

Iv checked the info on the user but everything seems to be ok.

Any idea why? Thanks

*This post is locked for comments

I have the same question (0)

All responses (8)

Answers (0)

Suggested answer

ScottDurow 21 on at

Like (0)

Report

You may need to assign a role to the user again once it has been assigned a license and re-enabled.

See www.microsoft.com/.../assign-a-security-role-to-a-user.aspx

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

I did, i reassign the roles again.

Was this reply helpful? Yes No
Suggested answer

Mithilesh Kumar 10,047 on at

Like (0)

Report

Hi,

Way to move

1. Assign license to the users and if you have removed the roles while disabling them, you need to assign them the roles again.

2. If you have any Security Groups for the CRM implementation you need to assign them to that group as well.

3. Check if the user has Read-Write access mode and not Administrative access mode in the user record (image below)

Hope that helps

Thanks

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Got all that correct, thats why its so odd that is doing this.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

"...need to activate it again the offline says there´s no permission"

What do you mean by this exactly?

What steps are you taking to re-activate this user and at what point do you get an error?

Or are you able to reactivate them as far as you can tell but then something they try to do gives an error?

What has "offline" to do with this?

What says there is no permission? When you do what? What is the exact wording of the error?

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

when i use the online platform the user works well but then i go to the offline mode with outlook and it gives me that error.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Does the user have a security role with privilege "Go Offline" turned on?

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

yes, it have the same user role as other 8 users, and it work fine with them

Was this reply helpful? Yes No