Dynamics Community Forum Thread Details

RMA (return merchandise authorization)

Dear Supply chain experts,

Greetings!

I have faced a issue in RMA process through Mobile device in AWM on invoiced sale order which status is shipped and below screen shots is attached for reference.

Reservation Done :-

SO Confirmed :-

Release to warehouse confirmed:-

Wave ID and Load ID created :-

Work is completed on SO:-

Work is closed:-

Bill of lading ID is created and shipment status is loaded:-

Shipment is confirmed :

Quality Order is passed:-

SO is Invoiced :-

After completion of these all steps successfully, I have created create RMA of above invoiced SO and receive through mobile device and found below error (Return line not found) and unable to complete the process.

My question is:

AX 2012 (R3) is supported RMA process though mobile portal) ?
MY PO & RMA AWM all settings are same but PO is successfully processed through mobile device but RMA not, is there any change is required in setups?
how to fix the above RMA error (Return line not found)
Any solution or guidelines are available of RMA through mobile device in AX 2012 ?

Thanks,

Regards:-

Muhammad Usman

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