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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / RMA (return merchandis...
Small and medium business | Business Central, N...
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RMA (return merchandise authorization)

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Posted on by M. Usman 10

Dear Supply chain experts,

Greetings!

I have faced a issue in RMA process through Mobile device in AWM on invoiced sale order which status is shipped and below screen shots is attached for reference.

Reservation Done :-

pastedimage1647860902290v4.jpeg

SO Confirmed :-

pastedimage1647860857571v3.jpeg

Release to warehouse confirmed:-

pastedimage1647860949236v5.png

Wave ID and Load ID created :-

pastedimage1647861004651v6.png

Work is completed on SO:-

pastedimage1647861039651v7.png

Work is closed:-

pastedimage1647861064457v9.png

Bill of lading ID is created and shipment status is loaded:-

pastedimage1647861114369v10.png

Shipment is confirmed :

pastedimage1647861146687v11.png

pastedimage1647861216078v13.png

Quality Order is passed:-

pastedimage1647861269482v14.png

SO is Invoiced :-

pastedimage1647861290890v15.png

After completion of these all steps successfully, I have created create RMA of above invoiced SO and receive through mobile device and found below error (Return line not found) and unable to complete the process. 

pastedimage1647861557810v17.png

pastedimage1647861582611v18.png

My question is:

  1. AX 2012 (R3) is supported RMA process though mobile portal) ?
  2. MY PO & RMA AWM all settings are same but PO is successfully processed through mobile device but RMA not, is there any change is required in setups?
  3. how to fix the above RMA error (Return line not found)
  4. Any solution or guidelines are available of RMA through mobile device in AX 2012 ?

Thanks,

Regards:-

Muhammad Usman

I have the same question (0)
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 95,329 Super User 2025 Season 2 on at

    Hi, Sorry that this seems to be an AX question, this is the NAV forum, so please submit your question below, I think the experts there can help you quickly.

       

    Thanks.

    ZHU

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