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Site Builder: Product Recommendations module is not appearing on the site

Posted on by 100

I created a curated product recommendation list in HQ and ran the jobs. In site builder, I'm able to add a product recommendation list module and select the curated list I created. However, After saving edits and publishing the page, I still do not see the product recommendation list appearing on the site. This is happening on mulitple pages that I've added this module to. Any suggestions?

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  • ToddB Profile Picture
    ToddB on at
    RE: Site Builder: Product Recommendations module is not appearing on the site

    Hi MicrosoftLearne95,

    I'm validating what is available without purchasing the recommendations sku; and will let you know once I receive confirmation.

  • MicrosoftLearne95 Profile Picture
    MicrosoftLearne95 100 on at
    RE: Site Builder: Product Recommendations module is not appearing on the site

    Hi Todd,

    Can you clarify what you mean by recommendations SKU? I want to test out how a curated recommendations list would look on a page. Do I need to purchase a service for using a curated recommendations list?

  • MicrosoftLearne95 Profile Picture
    MicrosoftLearne95 100 on at
    RE: Site Builder: Product Recommendations module is not appearing on the site

    Here's a screenshot for reference. Confirming I've saved the edits and published the page before writing this post. The module is still not populating on any of my pages. 

    Broken-Module.png

  • ToddB Profile Picture
    ToddB on at
    RE: Site Builder: Product Recommendations module is not appearing on the site

    Hi MicrosoftLearne95,

    For this environment, was the recommendations SKU purchased?

    If you want to see how your products would be ranked with the recommendations service, you would need to purchase a Recommendations SKU.

    NOTE: The Reco Demo Mock is great for demo customer environments if you are looking at the appearance of recommendations lists, without having to pay the COGS for using the Reco service. Obviously, the Demo Mock is only for demo purposes, and cannot be used for Production, but it’s an easy way to get recommendations up and running.  

  • WillWU Profile Picture
    WillWU 22,344 on at
    RE: Site Builder: Product Recommendations module is not appearing on the site

    Could you provide more details about your issue , such as screenshot.

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