User here, actually, a manager of a Customer Service groups that's using GP 9.5. I feel that the procedures that my team follows in order to process a sales order are incredibly complicated. I don't know if Sales Workflow is the answer, but maybe someone can advise me if we're using the system completely wrong, or if it's actually designed this way.
They take an order from a client, and enter it into the system. It automatically allocates stock, but once they complete the order, they have to manually tell the system to print the picking slip for the warehouse. (Printing a picking slip seems to be about a 8 step process, click this button, change the destination printer, turn off the "print to screen" option, click ok) (Then, at times, they call the warehouse to be sure it printed!)
In addition, after stock is received and a back order can be filled, they have to manually check all their backorders and allocate the new stock to them, *then* print the picking slips for the warehouse.
Is this really the way it's designed? This doesn't seem like a hugely different method of operation for anyone who's running an order desk and a warehouse - which must account for a million or two companies out there. Can't the system be configured to automatically send a picking slip to the warehouse each time an order is completed?
I sure would like a computer application that actually helps, rather than hinders my team to get things done (/sacrasm)
By the way, I get the feeling that this is a forum for modifications, not user help. I find high the proportion of "Here is how to use VBA to do that" rather than "Here is how you should be using the system to do that". Is there a better forum for this kind of question?
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