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Microsoft Dynamics CRM (Archived)

Making change to Case Activity Section

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I was wondering what the proper way to go through and make changes to the Phone Call section under Activities when making a new case. I would like to add the duration field to this specific form. I have been unable to determine what entity or form under the Phone Call entity controls this

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  • RE: Making change to Case Activity Section

    Appreciate the Information

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    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Making change to Case Activity Section

    Hi,

    unfortunately ,you cant edit this.

    community.dynamics.com/.../159929

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