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Why are Passes hidden when Custom Event Registration Form is used?

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Posted on by Zak Bird

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Hi All,

Please can somebody explain why Passes are hidden when a Custom Event Registration form is selected on an Event?

If you don't use a Custom Event Registration form, Passes are there.

The moment you use the form, Passes disappear.

Would just really appreciate an insight into why this happens?

Many thanks,

Zak

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Nya 29,060 on at

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Hi Zak,

According to the following issue:

(+) Event registration using Marketing Form - Passes and Payment not working - Dynamics 365 Marketing Forum Community Forum

It is not supported to use a Custom Event Registration form for payment.

However, this is not explicitly stated in the official documentation.

It is recommended to raise a support ticket for a more definitive answer.

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Zak Bird 70 on at

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Hi Nya,

Appreciate your response, I will get in contact with Microsoft and try to discover why exactly that is the case.

Many thanks,

Zak

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