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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Why are Passes hidden ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Why are Passes hidden when Custom Event Registration Form is used?

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Posted on by Zak Bird 70

Hi All, 

Please can somebody explain why Passes are hidden when a Custom Event Registration form is selected on an Event? 

If you don't use a Custom Event Registration form, Passes are there. 

The moment you use the form, Passes disappear. 

Would just really appreciate an insight into why this happens?

Many thanks,

Zak

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  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi Zak,

    According to the following issue:

    (+) Event registration using Marketing Form - Passes and Payment not working - Dynamics 365 Marketing Forum Community Forum

    It is not supported to use a Custom Event Registration form for payment.

    However, this is not explicitly stated in the official documentation.

    It is recommended to raise a support ticket for a more definitive answer.

  • Zak Bird Profile Picture
    Zak Bird 70 on at

    Hi Nya,

    Appreciate your response, I will get in contact with Microsoft and try to discover why exactly that is the case.

    Many thanks,

    Zak

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