Data import fails in CRM Online 2015 : An error has occurred

(0) Share

Report

Posted on by Community Member

Hi,

I am trying to import data (through CSV or Excel files) on CRM Online, and it fails.

I got a generic error : An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.

I had tried different solutions :

1) Different import format (.xls, .xlsx, .csv)

2) Testing the import of different entities

3) Delete all rows of the file and keep only one record to import (with simple data)

And the size of the file is less than 8 MG. I has search on the Community Portal and haven't found a solution.

Can you help me?

Thanks!

*This post is locked for comments

I have the same question (0)

All responses (6)

Answers (0)

Suggested answer

ThomasN 3,190 on at

Like (0)

Report

Hi AFournier, I would recommend opening a ticket for this. There are a lot of variables that could be causing the issue. Support would be able to look a little deeper at what could cause the issue.

Outside of big break the key issues reside in Field naming not matching, security not set right (if owner of the import is not Sys Admin), and entity relationships if you are importing more than one entity at a time, like opportunities and accounts. The accounts need to exist before they can be listed on the opportunity. Try getting data into exported template from CRM and see if that works. If that does not work, then it is data or CRM bug. If that does work, then it is the file being used.

Hope this helps.

Was this reply helpful? Yes No
Inogic 713 on at

Like (0)

Report

Try to import a single record with few attributes on your environment and another instance of online environment. Like that way you can find issue is with your environment or not.

Thanks,

Sam

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Thanks! I already tried that and it didn't worked out.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Thanks! Yes, it helped a lot. I was not Sys Admin. Before I left for a maternity leave, I was Sys Admin. I has returned to work a couple of weeks ago, and I didn't know that they changed my security role while I was away. It now works!

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

One of my users get's this error message once in a while. The import will work for about 2-3 months, then all of a sudden stop. Then after a couple of days, it will work again. Has anyone figured out what the root cause could be?

Was this reply helpful? Yes No
Antony Stalin 15 on at

Like (0)

Report

I had the same issue. We removed the "Modified On" column since this is system field and it worked.

Was this reply helpful? Yes No