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Customer experience | Sales, Customer Insights,...

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Integration from Office 365 to CRM Customer Service Portal

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Posted on by JohnSon9745

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Hello,

we’re trying to design a new Customer Service Portal.

From Office 365 we have

1) O365 Subscription Management:

API Integration to Office 365 allowing the Customer to:

- Visibility: License break down (type, count, assignment)

- Visibility: Discounts

So,

Can we use pre-configured CRM portal to achieve this task? do we have any limitations over this?

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Unless you upload this data to your Dynamics Online it will be complicated to publish it on portal. Anyway pre-configured portal will not solve your problem out-of-the-box and this requires development.

You might use the approach described in the article uds.systems/.../how-to-run-custom-code-in-dynamics-365-portal. However it requires development skills.

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