Organization Insights won't load

(0) Share

Report

Posted on by LCRMAdminG

335

Ever since I updated to 1.3.1.0 Org insights, I cannot access the full organization insights section. My dashboard works fine, but I can't get the full interactive hub to load. It just sits with the circle going round and round. I've cleared my cache, tried chrome, Firefox, and edge, still get the spinning circle. I've also tried re-installing, same issue each time.

Any idea how to help? Or should I submit a Microsoft ticket?

*This post is locked for comments

I have the same question (0)

All responses (6)

Answers (1)

Wayne Walton 13,730 on at

Like (1)

Report
Copy link

Link copied!

That definitely looks like an "Open a ticket" issue.

Was this reply helpful? Yes No
Suggested answer

Syed Ibrahim 6,257 on at

Like (0)

Report
Copy link

Link copied!

Try to solve by raising support ticket with MS. Might be some issue with the connection to the org

Was this reply helpful? Yes No
Helen Oliver on at

Like (0)

Report
Copy link

Link copied!

We have the same issue, we have updated our installation of Organization Insights from version 1.3.0.2 to 1.3.1.0 and the dasboard no longer appears in the Organization Insights section. The menu bar on the left if visible but no content. What is missing from the install?

Was this reply helpful? Yes No
LCRMAdminG 335 on at

Like (0)

Report
Copy link

Link copied!

Sounds exactly like my issue. I opened a ticket and was transferred to 4-5 different tech people. None of them could get it working. I finally gave up and closed the ticket after spending almost 8 hours at it, it just wasn't worth the effort anymore.

Was this reply helpful? Yes No
Verified answer

Paul Dowman on at

Like (1)

Report
Copy link

Link copied!

I have to say that is pretty much my experience with MS support on Dynamics - has been for years. You waste a lot of time talking to people who know far far too little to be of any help in resolving the problem. You get passed from person to person, all they want to do is close out the ticket as quickly as they can without actually getting to a root cause or a fix. You eventually work out a way around the issue yourself or just tackle the business requirement another way. Not great.

All that said, I notice there is a new Dynamics Support portal which launched this week (https://admin.dynamics.com/#) which is supposed to get you to a support engineer that at least knows something about Dynamics CRM. If that's the case then it's a step in the right direction.

For the record.... I also get the same issue as described above. Latest version of Org Insights is installed. Navigating the the dashboard.... it's blank (apart from the menu buttons), turning disc "loading" icon.... never loads.

Was this reply helpful? Yes No
Suggested answer

Bhartendu on at

Like (0)

Report
Copy link

Link copied!

Hello Everyone,

I had happened to create a support ticket with MSFT regarding an issue we were facing with the Organization Insights. There has been a change in the way Organization insights is going to get handled.

To access the same now we need to access the URL https://admin.powerplatform.microsoft.com -- This is the same place from wherein an administrator can create a ticket for a CRM online organization.

In the left menu, kindly select “Common Data Services” option

There is a ‘Filter’ button on a top right corner to toggle between Instances.

Hope this Information proves useful.

Please mark my answer as verified if you find it helpful.

Thank you.

Regards

Bhartendu Pandey

Was this reply helpful? Yes No