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Customer experience | Sales, Customer Insights,...
Answered

Can not see members in segment

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Posted on by 95

Hello Guys,

There's a problem with Members view in D365 Marketing. I cannot see the list of members, despite the segment is live.

It's weird becuse I have all marketing roles and system customizer security role, therefore I thought I can see almost everything.

What entity should I have access or what privilages I should have to see that? I add, that other users also can't see the members.

I also can't create static segment. Is it connected to the issue?

pastedimage1591697504574v1.png

I have the same question (0)
  • Verified answer
    cloflyMao Profile Picture
    25,210 on at

    Hi Iza,

    A possible reason is that the "Segment members" view of Contact entity was somehow deactivated.

    Please check status of the view in customization.

    (Top right gear icon > Advanced Settings > Settings > Customization > Customize the system > Components > Entities > Contact > Views) 

    Atter you activated the view again, publish all customizations.

    1638.JPG

    If I deactivate that view, I will encounter same issue as yours.

    Check an existing static segment:

    pastedimage1591758762514v2.png

    Create a new static segment:

    pastedimage1591758716506v1.png

    Regards,

    Clofly

  • Iza Profile Picture
    95 on at

    That's a solution! Thanks!

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