Possible to add tiles & design customer journeys after going Live?

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Posted on by Bonielsen

Is it possible to add tiles to the customer journey; for example segments or email messages, after "going live"?

I have cases where I do not always know what the next steps are before publishing the initial journey, and would like to be able to edit the customer journey and add more actions and triggers later on.

Is this not possible? I am allowed to edit the properties of the tiles already present, but not add new tiles..?

I would like to avoid having to create a new journey for everytime I want to make a change, as that would fill up the list of active journeys quite quickly.

What is the best practice in this case?

Thanks in advance!

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Verified answer

Vincent Groenheijde 205 on at

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RE: Possible to add tiles & design customer journeys after going Live?

Hi Bonielsen,

It is not possible to add tiles after go-live. It is possible to change the content of the tiles, emails for example.

My best practice in this case is when you want to add tiles:

Stop the customer journey

Save the customer journey as template

Start new customer journey base on the template

Add the desired tiles

Start customer journey again

(If needed create new Segment).

If this answered your question, please mark as Verified!